Skip to content
Bookmark Icon
Print Icon
Email Icon

Volunteering at Columbia University Medical Center

NewYork-Presbyterian Hospital/Columbia University Irving Medical Center, a 700-bed facility located right off the George Washington Bridge, is one of the leading academic medical centers in the world, comprising the teaching hospital NewYork-Presbyterian and its academic partner, Columbia University College of Physicians and Surgeons. NewYork-Presbyterian/Columbia provides state-of-the-art inpatient, ambulatory and preventive care in all areas of medicine, and is committed to excellence in patient care, research, education and community service.

Patient Services Administration (PSA) Volunteer Program

Volunteers assist the PSA Representative to enhance the quality of care for patients. This partnership helps with providing high quality, safe, consistent and compassionate care.  Instills confidence by creating connections and meeting our patents’ individual needs. 

Responsibilities include using innovative technology to survey patients at bedside to obtain feedback in real time.  Ideal candidates should be compassionate, empathic, and tech savvy.

Program available in the following settings:

  • Cardiology
  • General Medicine
  • Medicine Stepdown
  • Surgical Oncology
  • Hospitalist
  • Chest Stepdown and
  • Neurosurgery

Available daily 7:00 AM – 11:00 PM.

Patient Care Unit The volunteer’s role is to add an additional personal dimension of genuine concern and compassion to patients and their families, improve the quality of care, and to assist the staff as needed in the delivery of care. The volunteer, by letting patients and their families know that someone is concerned about their emotional and physical needs, and is there to assist in finding solutions to their concerns, can have a significant impact on the individuals perception of their hospital experience. Volunteers also provide an invaluable service by assisting the Nursing staff in fulfilling their roles and duties. Services Areas include: General Neurology, Neuro ICU, Infectious Disease, Surgery ICU, Medical ICU, General Oncology, Dialysis, Cardiac Care, Cardiothoracic ICU, Cardiac Surgery, and Transplant.

Available daily, 7:00 AM – 11:00 PM

Emergency Department (ED) — Volunteers add a personal dimension by providing emotional support to the patients and their families in the waiting area. They provide genuine concern and compassion, and improve the quality of care by assisting the staff as needed in the delivery of care. Volunteers have a significant impact on the patient’s perception of the ED and hospital experience through the use of excellent communication and problem solving skills that can change what might otherwise be perceived as an impersonal environment, to one of empathy and consideration.

Available daily 7:00 AM – 11:00 PM

Golden Spoons — Volunteers provide support to the nursing staff and patients in need of assistance during meal times so that patients may meet their optimal nutritional goal. This helps improve clinical outcomes by providing companionship, social contact and stimulation during meals. Some patients encounter difficulties while eating, or being able to feed themselves. Golden Spoons is a truly collaborative effort to try and improve the health and wellness of our patients. Volunteers help prevent malnutrition, which has been associated with longer lengths of stay and higher rates of complications. Working in collaboration the Nutrition and Speech Therapy Departments provide training to all volunteers. Must be 18 years or older to participate and able to commit to at least two meals per week. 

Available daily from 7:30 AM – 10:00 AM; 11:30 AM – 1:00 PM; 4:30 PM – 6:00 PM

Waiting Room Liaison — Volunteers add a personal dimension by providing emotional support to the patients and their families in the waiting area. By letting patients and their families know that someone is concerned about their emotional and physical needs, and is there to assist in finding solutions to their concerns, volunteers can have a significant impact on the individual’s perception of their hospital experience.

Available Monday through Thursday 6:00 AM – 3:00 PM.

The NYPH Guide Program — The NYPH Guide Program is a program designed to assist visitors with navigating and at times walking with patients or guests to the area of the hospital that they wish to visit. If you want to put a smile on someone's face, then this is the program for you! The assignment does require that volunteer be able to stand for a long periods of time greeting patients and guests.

Available daily 11:00 AM – 8:00 PM.

Music in Medicine — Formally trained singers and instrumentalist volunteers with a desire to share their talent with those who can benefit the most are able to play for patients and their family members.  Volunteers provide upliftment to patients through their music talents.

Available daily 10:00 AM – 7:00 PM. 

Clerical — Volunteers will provide much needed general office assistance at the direction of departmental staff. Duties may include answering telephones, filing, data entry or light typing, labeling, running errands, etc. Pleasant personality and accuracy are important. Service Ares: Ambulatory Care Network Clinics, Nursing Education, Graduation Medical Education, Perioperative Administration, and Emergency Medicine Administration.

Available Monday through Friday, 9:00 AM – 5:00 PM

Columbia Patient and Family Advisory Council — Interested in sharing your perspective as a patient or family member at NYPH-Columbia? Please consider joining the Columbia Patient and Family Advisory Council (PFAC.) We are a group whose mission is to enhance the delivery of care by converting issues and concerns into effective solutions leading to an improved patient and family experience. The group consists of patients, family members, doctors and staff who meet on the second Tuesday of every month.

Occupational Therapy — Volunteers assist therapists with follow-up phone surveys, appointment confirmation and patient registration. They greet patients upon arrival, and assist therapists with a variety of tasks such as setup/cleanup of the treatment area, organizing materials, assisting with treatment group, folding towels, sheets, and gowns.

Applicants must be currently attending OT/PT school or actively applying.
Available daily 9:00 AM – 5:00 PM

Physical Therapy — Volunteers assist therapists with follow-up phone surveys, appointment confirmation and patient registration. They greet patients upon arrival, and assist therapists with a variety of tasks such as setup/cleanup of the treatment area, organizing materials, assisting with treatment group, folding towels, sheets, and gowns.

Applicants must be currently attending OT/PT school or actively applying.
Available daily 9:00 AM – 5:00 PM

NYP Paws for Patients — NYP Paws for Patients allows volunteers, whose dogs are qualified with an approved organization, to engage with patients and staff throughout the hospital. Must be 18 years or older to participate and able to commit to at least two visits per month.

Available daily 9:00 AM – 9:00 PM