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Volunteer Locations & Program Information

Columbia University Irving Medical Center

NewYork-Presbyterian Hospital/Columbia University Irving Medical Center, a 700-bed facility located right off the George Washington Bridge, is one of the leading academic medical centers in the world, comprising the teaching hospital NewYork-Presbyterian and its academic partner, Columbia University College of Physicians and Surgeons. The hospital provides state-of-the-art inpatient, ambulatory and preventive care in all areas of medicine, and is committed to excellence in patient care, research, education and community service.

Volunteer Opportunities

Patient Services Administration (PSA) Volunteer Program

Volunteers assist the PSA Representative to enhance the quality of care for patients. This partnership helps with providing high quality, safe, consistent and compassionate care.  Instills confidence by creating connections and meeting our patients’ individual needs.
Responsibilities include using innovative technology to survey patients at bedside to obtain feedback in real time.  Ideal candidates should be compassionate, empathic, and tech savvy.
Must be 18 years of age or older
Available daily 8:00 AM – 8:00 PM

Emergency Department (ED)

Volunteers add a personal dimension by providing emotional support to the patients and their families in the waiting area. They provide genuine concern and compassion, and improve the quality of care by assisting the staff as needed in the delivery of care. Volunteers have a significant impact on the patient’s perception of the ED and hospital experience through the use of excellent communication and problem solving skills that can change what might otherwise be perceived as an impersonal environment, to one of empathy and consideration.

Must be 18 year of age and older
Available daily 7:00 AM – 11:00 PM

Patient Care Unit

The volunteer’s role is to add an additional personal dimension of genuine concern and compassion to patients and their families, improve the quality of care, and to assist the staff as needed in the delivery of care. The volunteer, by letting patients and their families know that someone is concerned about their emotional and physical needs, and is there to assist in finding solutions to their concerns, can have a significant impact on the individuals perception of their hospital experience. Volunteers also provide an invaluable service by assisting the Nursing staff in fulfilling their roles and duties.

Must be 16 years of age or older
Available daily, 8:00 AM – 8:00 PM

Columbia Patient and Family Advisory Council

Are you interested in sharing your perspective as a patient or family member at NewYork-Presbyterian/Columbia University Irving Medical Center? Please consider joining the Columbia Patient and Family Advisory Council (PFAC.) We are a group whose mission is to enhance the delivery of care by converting issues and concerns into effective solutions leading to an improved patient and family experience. The group consists of patients, family members, doctors and staff who meet on the second Tuesday of every month.

For more information and to apply, view the Columbia PFAC page.

Must be 18 years of age or older

Occupational Therapy

Volunteers assist therapists with follow-up phone surveys, appointment confirmation and patient registration. They greet patients upon arrival, and assist therapists with a variety of tasks such as setup/cleanup of the treatment area, organizing materials, assisting with treatment group, folding towels, sheets, and gowns.

Applicants must be currently attending OT/PT school or actively applying.
Must be 18 years of age or older
Available daily 9:00 AM – 5:00 PM


The Waiting Room As a Literacy & Learning Environment (WALLE) is a pediatrics initiative of the NewYork-Presbyterian Ambulatory Care Network. WALLE seeks to address the social determinants of health through a unique two-fold approach: improving health literacy by providing targeted health education, and empowering patients to seek out resource referrals to help their social needs.  The goals of the program are to provide a patient-centered approach that will improve quality of care, patient satisfaction, and health education, support clinical staff by providing supplemental counseling and resources to patients virtually, and maximize provider-patient interaction and time spent in the waiting room by increasing patient engagement.

To apply please send your volunteer application via email to Emelin Martinez at [email protected].

Must be 18 years of age or older
Available Monday through Friday, times vary