Digital Health

Virtual Urgent Care

See a Board-Certified Emergency or Pediatric Emergency Medicine Physician Right from Your Phone, Tablet, or Computer

Download the NYP Connect app

Download the NYP App in the App Store Download the NYP App on Google Play

Why Choose Us

Doctors Available 7 Days a Week – Virtually

Get a quick diagnosis and treatment plan without the wait. Either online, or by downloading the NYP Connect app, you can speak directly with a Columbia or Weill Cornell Medicine expert.

NewYork-Presbyterian Hospital is also ranked #4 in the nation and #1 in New York by U.S. News & World Report (2020-2021).

Benefits of Virtual Urgent Care


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Open 7 days a week;
Adults: 8am–midnight,
Children: 8am–midnight

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Prescription (if needed) sent right to your pharmacy

vector image of a doctor

Visit with an adult or pediatric board-certified Emergency Medicine physician

Services & Specialties

For Life’s Minor Illnesses & Injuries


Cold & Flu

  • COVID-19 concerns
  • Ear pain
  • Chills
  • Cough
  • Fatigue
  • Fever
  • Runny or stuffy nose
  • Sinus infection
  • Sore throat

Skin

  • Bug bites
  • Cuts
  • Acne
  • Athlete's foot
  • Diaper rash
  • Dry skin & eczema
  • Poison ivy/oak
  • Rashes & hives

Eye

  • Eye infection
  • Eye irritation
  • Pinkeye/conjunctivitis
  • Stye

Gastrointestinal

  • Constipation
  • Diarrhea
  • Heartburn/GERD
  • Nausea/upset stomach
  • Vomiting

Neurologic

  • Abnormal movements
  • Dizziness
  • Headaches
  • Weakness

Respiratory

  • Seasonal allergies
  • Bronchitis
  • Chest congestion

Body Aches & Pains (without fever)

  • Arm or leg pains
  • Back pain
  • General body aches
  • Joint pains

Feeding or Sleeping Issues (Pediatrics)

  • Breastfeeding problems
  • Fussiness or crying a lot
  • Refusing to eat
  • Spitting up

Genital or Urinary

  • Blood in urine
  • Pain with urination
  • Scrotal pain or swelling
  • Sexually transmitted diseases (STDs)
  • Urinary tract/bladder infections
  • Vaginal or penile discharge/itching
  • Yeast infection

Other

  • Help with specialist appointment
  • Missed appointments/can’t reach primary care physician
  • Prescription issues
  • Work note/school note request

Our Team


Our Approach to Care

How does Virtual Urgent Care work?

  1. Download the NYP Connect app and the Zoom Cloud Meetings app (both available on iOS and Android devices)
  2. Launch the NYP Connect app and follow the steps to enter your symptoms and information and then connect with one our experts
  3. Receive an immediate evaluation, diagnosis, and treatment plan from our doctors

Payment Options

Insurance

  • Your insurance plan may cover the cost of a Virtual Urgent Care visit for you or your child. We ask that you verify you have telemedicine coverage as part of your plan.
  • For plans we accept, your copay, co-insurance, deductibles, and all other procedures or treatment not covered by your insurance plan are your responsibility and will be billed directly to you.

Self-Pay

Insurance is not required to connect with our doctors. You have the option to self-pay for this service by using one of the following:

  1. Credit Card
  2. Flexible Spending Account (FSA) Card
  3. Health Spending Account (HSA) Card

Featured Stories


How to Have a Better Virtual Healthcare Visit
Stories From Health Matters

How to Have a Better Virtual Healthcare Visit

A telemedicine expert offers tips for a successful online visit with a doctor.

Emergency Department vs. Urgent Care: Which one is right for you?

Emergency Department vs. Urgent Care: Which one is right for you?

You know you should see a doctor as soon as possible, but where should you go? Do you visit your local emergency department (ED)? Or head to the nearest urgent care center?

Frequently Asked Questions

Frequently Asked Questions about Virtual Urgent Care

How can I get started? When can I use this service? These are other frequently asked questions about Virtual Urgent Care.

Pediatric Virtual Urgent Care

Connecting with Doctors Virtually

Questions?

If you have any questions or need technical assistance, please call: 646-962-4200

You can also find a step by step guide to accessing Virtual Urgent Care below:

Download instructions on using Urgent Care here