Why Choose Us

Virtual Urgent Care Available 7 Days a Week

Virtual urgent care is a video appointment with a board-certified Columbia or Weill Cornell doctor that takes place through your phone, tablet, or computer. A Virtual Urgent Care visit is useful when you have a non-life-threatening medical concern that needs urgent attention.

Download the NYP Connect app via your smartphone’s app store or on your desktop to schedule an appointment and speak with a doctor virtually at your convenience.

During a virtual urgent care appointment, you speak with a board-certified doctor about your medical concern and symptoms through the NYP Connect app or the online website platform and receive a diagnosis and a treatment plan. If you need medicine, the doctor will send the prescription to you preferred pharmacy.

Benefits of Virtual Urgent Care

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Virtual urgent care is available 7 days a week from 8am to midnight

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Appointment with a board-certified doctor through a phone, tablet, or computer

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Prescriptions, if needed, are sent directly to your pharmacy

Conditions We Treat

Virtual care is useful when you have a medical concern that needs attention, but it is not replacing emergency care for a life-threatening situation such as major bleeding, heart attack, or stroke or routine in-person care.

Conditions that are treated virtually include:

Body Aches & Pains (without fever)

  • Arm or leg pains
  • Back pain
  • General body aches
  • Joint pains

Cold & Flu

  • COVID-19 concerns
  • Ear pain
  • Chills
  • Cough
  • Fatigue
  • Fever
  • Runny or stuffy nose
  • Sinus infection
  • Sore throat


  • Eye infection
  • Eye irritation
  • Pinkeye/conjunctivitis
  • Stye

Gastrointestinal (GI)

  • Constipation
  • Diarrhea
  • Heartburn/GERD
  • Nausea/upset stomach
  • Vomiting

Genital or Urinary

  • Blood in urine
  • Pain with urination
  • Scrotal pain or swelling
  • Sexually transmitted diseases (STDs)
  • Urinary tract/bladder infections
  • Vaginal or penile discharge/itching
  • Yeast infection


  • Abnormal movements
  • Dizziness
  • Headaches
  • Weakness


  • Seasonal allergies
  • Bronchitis
  • Chest congestion


  • Bug bites
  • Cuts
  • Acne
  • Athlete's foot
  • Diaper rash
  • Dry skin & eczema
  • Poison ivy/oak
  • Rashes & hives

Pediatrics – newborns and infants feeding or sleeping concerns

  • Breastfeeding problems
  • Fussiness or crying a lot
  • Refusing to eat
  • Spitting up

How to Schedule an Online Urgent Care Video Visit

Before you schedule your virtual urgent care appointment on your mobile or tablet, you must download and install the NYP Connect app. Then, follow the steps to schedule the virtual urgent care appointment.

If you have technical issues or questions, please call 646-962-4200 for assistance.

To schedule your appointment via the NYP Connect app on your smartphone or on a desktop, please follow these steps. If you have already downloaded the NYP Connect app skip to step 2. If you are using a desktop, please skip to Step 3.

  1. Download the NYP Connect app
  2. Launch the NYP Connect app and select Virtual Urgent Care
  3. Follow the steps to schedule the appointment including selecting the doctor and appointment time, and entering the patient’s information and symptoms
  4. Schedule the appointment
  5. Log on about 15 minutes before your appointment and complete the eCheck-in process
  6. Start your virtual appointment with the doctor
  7. Receive the evaluation, diagnosis, and treatment plan from the doctor you spoke with

For those who use NYP Connect on their desktops, please login through the same link, hit Sign Up (No Activation Code), and follow a similar workflow to schedule an appointment.

Download the NYP Connect app

Download the NYP App in the App Store Download the NYP App on Google Play

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Pediatric Virtual Urgent Care

Pediatric virtual urgent care is helpful for common medical conditions in children that don’t require emergency care, such as a cold, cough, fever, stomachache, and other medical issues. Many sick children can be better served if the pediatric emergency medicine physician sees them from their home, where they are more comfortable. The pediatrician will refer the child to a specialist if further care is needed.

Payment Options for Online Urgent Care


  • Your insurance plan may cover the cost of a Virtual Urgent Care visit for you or your child. We ask that you verify you have telemedicine coverage as part of your plan.
  • For plans we accept, your copay, co-insurance, deductibles, and all other procedures or treatment not covered by your insurance plan are your responsibility and will be billed directly to you.


Insurance is not required to connect with our doctors. You have the option to self-pay for this service by using one of the following:

  1. Credit Card
  2. Flexible Spending Account (FSA) Card
  3. Health Spending Account (HSA) Card


Download instructions on using Urgent Care here Descargar instrucciones aquí

Download the NYP Connect App

NYP Connect allows you to connect digitally with your care team, review your medical records, and much more. You can schedule video visits, request prescription refills, manage your appointments, check in before appointments, access test results, and manage your bills.

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Frequently Asked Questions

Frequently Asked Questions about Virtual Urgent Care

How can I get started? When can I use this service? These are other frequently asked questions about Virtual Urgent Care.

Schedule a Virtual Urgent Care Appointment at NewYork-Presbyterian

At NewYork-Presbyterian virtual urgent care appointments are available seven days a week. Save time and see a doctor through your phone, tablet, or computer, from your home or wherever you are at a time that works for you. Tell the doctor about your medical concern and symptoms and receive a diagnosis and a treatment plan without the wait.

Download the NYP Connect app and schedule an appointment for a virtual urgent care appointment.