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Volunteer Locations & Program Information

Lower Manhattan Hospital

NewYork-Presbyterian Lower Manhattan Hospital – located at 170 William Street at the foot of the Brooklyn Bridge – is the only full-service, acute care and emergency medicine hospital south of 14th Street. The 180-bed facility serves some 750,000 people who work and live in Lower Manhattan. With a focus on emergency and preventive care, wellness, and a wide array of community initiatives, NewYork-Presbyterian Lower Manhattan Hospital provides first-class health services and exceptional quality to its community.

Volunteer Opportunities

Patient Services Administration (PSA) Volunteer Program

Volunteers work with the PSA Representative to provide high-quality patient care that’s safe, consistent, and compassionate. Responsibilities may include using innovative technology to survey patients at bedside to obtain feedback in real time. This program is available in a medical-surgical and telemedicine setting. Ideal candidates should be compassionate, empathic, and tech-savvy. Must be 18 years of age or older to volunteer.

Monday through Friday, 8:00 AM-5:00 PM

Patient Care Units

Unit volunteers bring another level of care and compassion by assisting patients and family members and liaising with the nursing and unit staff to prioritize patient needs. This includes visiting and talking with patients, offering emotional support, and helping visitors on the unit. Volunteers also provide an invaluable service by assisting the Nursing staff in fulfilling their roles and duties. Services areas include: Labor & Delivery, Ante/Post-Partum, Medical ICU, and Medical-Surgery. Applicants must be 18 years of age or older.

Daily program, 8:00 AM - 8:00 PM

Emergency Department (ED)

Emergency department volunteers offer social and emotional support to patients and their families. Through communication, companionship, and problem-solving techniques, volunteers can bring warmth and reassurance to a patient’s experience in the fast-paced environment of the ED, which can often feel stressful or intimidating. Must be 18 years of age and older.

Daily program, 7:00 PM-11:00PM

Perioperative Unit

Perioperative volunteers check in on family members of patients to ensure their needs are being met while they are in the surgical waiting room lounge. For example, a volunteer might assist nursing staff in getting blankets and nourishment for patients in Phase 11. Volunteers will also survey family members and patients regarding their experience in the Periop Department. Excellent communication skills and compassion are needed in this role. Must be 18 years of age or older.

Monday through Friday, 9:00 AM - 5:00 PM

Administrative and Clerical

Volunteers will provide essential office assistance at the direction of departmental staff. Duties may include answering telephones, filing, data entry or light typing, labeling, running errands, etc. Pleasant personality and accuracy are important.

Service areas include: Radiology, Nursing Administration, Perioperative Administration, Emergency Room admitting, Outpatient Surgery, Care Coordination/Social Work, Kress Vision, Central Sterile, Laboratory. Volunteers must be 18 years of age or older.

Monday through Friday, 9:00 AM – 5:00 PM

Food & Nutrition Service and Golden Spoons

Some patients have difficulties eating or feeding themselves during their stay in the hospital. Volunteers can provide support to nursing staff and patients who need support during mealtimes. They may also assist the kitchen staff in daily setup and preparations, including setting up food trays, delivering meals, menu review, and kitchen inventory preparation. Volunteers play a key role in helping to prevent malnutrition, which has been linked with longer lengths of stay and higher rates of complications. Must be 18 years of age or older to volunteer.

Available daily with flexible hours

The NYP Guide Program

The NYP Guide Program is designed to reduce confusion and help individuals as they navigate through the hospital. Volunteers may guide patients or visitors by walking with them to the area of the hospital that they wish to visit. If you like to give directions and put a smile on someone's face, this program is for you! Training provided. This position requires standing for long periods of time and greeting patients and guests.

Daily program, 9:00 AM to 5:00 PM

Physical Therapy/Occupational Therapy

Volunteers may assist therapists with follow-up phone surveys, appointment confirmation and patient registration. They greet patients upon arrival and assist therapists with a variety of tasks such as setup/cleanup of the treatment area, organizing materials, assisting with treatment groups, and folding towels, sheets, and gowns. Applicants must be currently attending OT/PT school or actively applying. Must be 18 years of age or older.

Monday through Friday, 9:00 AM - 5:00 PM


Motivated pharmacy major students who are enthusiastic about learning in a fast-paced environment are welcome to volunteer! All students must be currently enrolled in an accredited school of pharmacy. Volunteers assist the pharmacist or pharmacy assistant with answering phone calls, clerical duties, and pharmacy tasks to help facilitate general operations.

Monday through Friday, 9:00 AM - 5:00 PM

Community Outreach

One of our hospital's missions is to reach out and provide healthcare to those who work or live in the local community. We offer many health outreach events and health fairs throughout the year. The dates of the outreach events vary, and many events occur on weekends. Volunteers will assist with setting up, registering patients, and directing traffic. Bilingual in English and Chinese is a plus.

Availability varies

Patient and Family Advisory Council

Interested in sharing your perspective as a patient or family member at NewYork-Presbyterian Lower Manhattan Hospital? Please consider joining the Lower Manhattan Patient and Family Advisory Council (PFAC.) We are a group whose mission is to enhance the delivery of care by converting issues and concerns into effective solutions leading to an improved patient and family experience. The group consists of patients, family members, and doctors and staff who meet monthly.