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Volunteer Locations & Program Information

Lower Manhattan Hospital

NewYork-Presbyterian Lower Manhattan Hospital – located at 170 William Street at the foot of the Brooklyn Bridge – is the only full-service, acute care and emergency medicine hospital south of 14th Street. The 180-bed facility serves some 750,000 people who work and live in Lower Manhattan. With a focus on emergency and preventive care, wellness and a wide array of community initiatives, NewYork-Presbyterian Lower Manhattan Hospital has sought to provide first-class health services and exceptional quality to its community.

Volunteer Opportunities

Patient Services Administration (PSA) Volunteer Program

Volunteers assist the PSA Representative to enhance the quality of care for patients. This partnership helps with providing high quality, safe, consistent and compassionate care.  Instills confidence by creating connections and meeting our patients’ individual needs. 
Responsibilities include using innovative technology to survey patients at bedside to obtain feedback in real time.  Ideal candidates should be compassionate, empathic, and tech savvy.
Program available in the following settings:

  • Medical-Surgical
  • Telemedicine

Must be 18 years of age or older
Available Monday through Friday, 8:00am-5:00pm

Patient Care Units 

The volunteer’s role is to add an additional personal dimension of genuine concern and compassion to patients and their families, improve the quality of care, and to assist the staff as needed in the delivery of care. The volunteer, by letting patients and their families know that someone is concerned about their emotional and physical needs, is there to assist in finding solutions to their concerns.  Volunteers can have a significant impact on the individual’s perception of their hospital experience. They also provide an invaluable service by assisting the Nursing staff in fulfilling their roles and duties.

Services Areas include:

  • Labor & Delivery
  • Ante/Post-Partum
  • Medical ICU
  • Medical-Surgery

Must be 18 years of age or older.
Available daily 8:00 AM - 8:00 PM

Emergency Department

Volunteers add a personal dimension by providing emotional support to the patients and their families in the waiting area.  They provide genuine cconcern, compassion, and improve the quality of care delivered to the patient by assisting the staff as needed in the delivery of care. Volunteers have a significant impact on the patient’s perception of the ED and hospital experience through the use of excellent communication and problem solving skills that can change what might otherwise be perceived as an impersonal environment, to one of empathy and consideration. Volunteers provide an invaluable service by also supporting the team in the ED.

Must be 18 years of age or older
Available daily 7:00am-11:00pm

Perioperative Unit

Volunteers are expected to complete rounding on family members to ensure that all needs are being met while they are in the surgical waiting room lounge. Where appropriate, volunteers will provide status updates of patients to family members. Volunteers will complete surveys with family members and patients regarding their experience in the Periop. Department and assist nursing in getting blankets and nourishment for patients in Phase 11. Excellent communication skills and empathy and caring nature is needed in this role.

Must be 18 years of age or older
Available Monday through Friday 9:00 AM - 5:00 PM

Administrative and Clerical

Volunteers will provide much needed general office assistance at the direction of departmental staff. Duties may include answering telephones, filing, data entry or light typing, labeling, running errands, etc. Pleasant personality and accuracy are important.

Service Areas include:

  • PSA - Office Assistant
  • Radiology
  • Nursing Administration
  • Perioperative Administration
  • Emergency Room Admitting
  • Outpatient Surgery
  • Care Coordination/Social Work
  • Kress Vision
  • Central Sterile
  • Laboratory

In general 18 years of age or older
Available Monday through Friday 9:00 AM – 5:00 PM

Food & Nutrition Service and Golden Spoons

Volunteers provide support to the nursing staff and patients in need of assistance during meal times so that patients may meet their optimal nutritional goal.  This helps improve clinical outcomes by providing companionship, social support and stimulation during meals. Some patients encounter difficulties while eating, or being able to feed themselves.  Volunteers may assist our Amenities and Kitchen staff in daily set up and preparations. Through setting up food trays, delivering meals, menu review, and kitchen inventory preparation, volunteers will strive to make the patient experience a positive one. This program is a truly collaborative effort to try and improve the health and wellness of our patients.  Volunteers help prevent malnutrition, which has been associated with longer lengths of stay and higher rates of complications. 

Must be 18 years of age or older
Available daily with flexible hours

The NYP Guide Program

The NYP Guide Program is a program designed to reduce confusion that visitors have when navigating in the hospital. Volunteers help by navigating and at times walking with patients or visitors to the area of the hospital that they wish to visit. If you want to put a smile on someone's face, then this is the program for you! Training provided. Position does require that volunteer be able to stand for a period of time greeting patients and guests.

Available daily 9:00 AM to 5:00 PM

Physical Therapy/Occupational Therapy

Volunteers assist therapists with follow-up phone calls, appointment confirmation and patient registration. Volunteers greet patients upon arrival, and assist therapists with a variety of tasks such as setup/cleanup of the treatment area, organizing materials, folding towels, sheets, and gowns.

Must be 18 years of age or older and applying to a PT/OT program
Available Monday through Friday, 9:00 AM - 5:00 PM


We welcome motivated pharmacy major students who are enthusiastic about learning in a fast-paced environment. All students must be currently enrolled in an accredited school of pharmacy. Volunteers assist the pharmacist or pharmacy assistant with answering phone calls, clerical duties and pharmacy tasks to facilitate general operations.

Available Monday through Friday 9:00 AM - 5:00 PM

Community Outreach

One of our hospital's missions is to reach out and provide healthcare to those who work or live in the community. We offer many health outreach events and health fairs throughout the year. The dates of the outreach events vary. Many events occur on weekends. Volunteers will assist with setting up, registering patients and directing traffic. Bilingual in English and Chinese is a plus.

Availability varies

Patient and Family Advisory Council

Interested in sharing your perspective as a patient or family member at NYP-Lower Manhattan? Please consider joining the Lower Manhattan Patient and Family Advisory Council (PFAC.) We are a group whose mission is to enhance the delivery of care by converting issues and concerns into effective solutions leading to an improved patient and family experience. The group consists of patients, family members, doctors and staff who meet month.