Video Visit

Healthcare at Your Fingertips

With video visits, you can save time by skipping the trip to the doctor’s office and video conference with your NewYork-Presbyterian provider instead. Video visits offer a secure, quick, and convenient way to connect with your doctor and other care team members. You can access your appointment via the NYP Connect app or through the Connect Patient Portal. Ask your doctor if they offer this convenient service and if it may be appropriate for your care.

What is a Video Visit?

A video appointment with NewYork-Presbyterian allows you to access healthcare using a phone, tablet, or computer to communicate. This technology allows you and your doctor to discuss your health without physically being in the same room. NewYork-Presbyterian offers several kinds of appointments virtually, giving you the most flexibility regarding your care.

Benefits of a video visit

Video visits offer many advantages over traditional appointments. While sometimes an in-person visit to your provider is necessary, video visits can often act as the first step in diagnosis or exploratory talks about your health. Video visits can allow you to:

  • Speak with your doctor from the comfort of your own home
  • Communicate with your provider even if you are out of town
  • Fit in an appointment without allowing for travel time



You and your doctor can use video visits to discuss and diagnose dozens of common health issues. Your provider can offer recommendations for home treatments and over-the-counter medications for allergies, colds, and flu, for example. They can also prescribe medicines for straightforward diagnoses, such as certain infections or gastrointestinal issues.


What you Need to Know About Video Visits

Video visit services include but are not limited to:

  • Follow-up appointments
  • New patient visits
  • Connecting with specialists, primary care, mental health check-ins, and presurgical/postoperative visits.

Cost & insurance options

Many insurance providers now cover telemedicine services for adults and children. You can contact your insurance provider to determine if video visits are covered under your insurance plan. For accepted plans, we collect your out-of-pocket responsibility for a video visit and bill your insurance for the remaining balance the same way we would for an office visit.

Technology required

Video Visits can be conducted using Android or iOS (Apple) devices with the appropriate apps installed as instructed by your care team. You may also use a desktop or laptop device that has a webcam if preferred.


Download the NYP Connect App

NYP Connect allows you to connect digitally with your care team, review your medical record, and much more. You can schedule video visits, request prescription refills, manage your appointments, check in before appointments, access test results, and manage your bills.


Download the NYP App in the App Store Download the NYP App on Google Play

Schedule a Video Visit at NewYork-Presbyterian

With a variety of virtual services available, flexible timing options, and the convenience of having an appointment from your own home, video visits with NewYork-Presbyterian provide an efficient and convenient alternative to in-person visits. You can speak with our expert physicians through your phone, tablet, or computer via the Connect Patient Portal or the NYP Connect app.

Whether you’re looking for a diagnosis, a postoperative follow-up, or a second opinion, NewYork-Presbyterian doctors can provide top-tier healthcare virtually, giving you control over your well-being.