Pediatric Virtual Urgent Care

Expert Virtual Care for Your Child

NewYork-Presbyterian offers telehealth visits for children and young adults in New York, including virtual urgent care from 8 am to midnight from physicians board-certified in pediatric emergency medicine.

What is pediatric telemedicine?

Pediatric telemedicine enables you to schedule an appointment with a healthcare provider for minor illnesses and injuries. You can connect with a doctor from wherever you are, at home or on the go. It is beneficial if your child has a non-emergency illness or injury, such as:

  • Cold and flu symptoms
  • Skin rashes and infections
  • Eye irritation and infections
  • Vomiting
  • Diarrhea
  • Constipation
  • Stomach pain
  • Neurologic difficulties such as headaches, dizziness, and abnormal movements
  • Breathing challenges, such as allergies and chest congestion
  • Musculoskeletal aches and pains
  • Genital or urinary symptoms such as blood in urine and painful urination
  • Feeding or sleeping issues

What are the Benefits of Pediatric Virtual Care?

Virtual visits with a pediatric emergency medicine doctor may be convenient for families who don’t have a doctor’s office or urgent care center close by, for those needing health advice during weekends or evenings, and for times when traveling is difficult.

Pediatric telemedicine offers the convenience of connecting with a healthcare provider from the comfort of your home without added transportation and travel time.

These visits are an excellent way to get the conversation started regarding your child’s symptoms and your concerns while avoiding a visit to an urgent care center or emergency room. The doctor will let you know if an in-person visit is needed and may also be able to send a prescription for your child directly to your pharmacy.

Conditions We Treat

We provide care for all childhood conditions, from acute illnesses and injuries such as upset stomachs to long-term conditions such as asthma, including:

  • Upper respiratory symptoms: ear pain, chills, cough, fatigue, fever, runny or stuffy nose, sinus infection, and sore throat
  • COVID-19
  • Skin problems: bug bites, cuts, acne, athlete’s foot, diaper rash, dry skin/eczema, poison ivy/oak, and rashes/hives
  • Eye infection, irritation, conjunctivitis, and styes
  • Gastrointestinal symptoms include constipation, nausea/vomiting, diarrhea, and heartburn
  • Neurologic problems such as headaches, weakness, dizziness, and abnormal movements
  • Respiratory diseases such as seasonal allergies, bronchitis, and chest congestion
  • Pain in the arms, legs, and joints
  • Feeding problems such as breastfeeding challenges, refusing to eat, spitting up, or fussiness
  • Genital and urinary issues, including blood in the urine, pain during urination, scrotum pain or swelling, urinary tract infections, and yeast infections

We also offer video visits with our renowned pediatric medical and surgical specialists for initial consultations and follow-up visits. We’ll let you know if your child’s appointment can be completed virtually or if it requires an in-person visit.

Pediatric virtual urgent care is not for serious or life-threatening conditions. For medical emergencies, visit the nearest Emergency Department or call 911.

Before the Visit

Here are some tips to prepare for your child’s telemedicine appointment:

  • Gather any information you may need to refer to during the exam, such as a list of your child’s symptoms and when they began
  • Check your insurance
  • Test your computer, camera, and speakers
  • Choose as quiet a room as possible with good lighting
  • Prepare your child for the visit as you would for a regular doctor’s appointment. They may sit by your side or in your lap. A parent or guardian must be present with any patient under age 18.
  • Consider keeping a pen and notepad nearby so you can jot down instructions from the doctor

What to expect during the visit

Once you and the doctor are connected virtually, the telehealth visit will proceed like an in-person visit to a pediatrician or urgent care center.

  • The doctor will ask about your child’s symptoms and your concerns and observe your child
  • If there is a skin rash, eye problem, or other external concern, the doctor may ask to see it closely through the camera
  • At the end of the visit, the physician may guide you on how to take care of your child, prescribe any necessary medications, schedule a follow-up appointment if necessary, and refer you to a specialist when needed
  • If the doctor feels it is best for you to bring your child to one of our Emergency Departments, they can call ahead to let them know you are coming
  • Rest assured that the entire virtual visit is performed over a highly secure digital platform to ensure your privacy
  • Be sure to share information with your pediatrician after the virtual visit to keep them up-to-date on your child’s health

How to Schedule a Visit

To schedule a virtual urgent care visit for your child:

  1. Download the NYP Connect app
  2. Launch the NYP Connect app and follow the steps to enter your child’s symptoms and information, and then connect with one of our experts.
  3. Receive an evaluation, diagnosis, and treatment plan from our pediatric doctors.

You may also be able to schedule a video visit with a NewYork-Presbyterian pediatric care provider. Learn more about video visits.

About the NYP Connect App

NYP Connect allows you to connect digitally with your care team, review your medical records, and much more. You can schedule video visits, request prescription refills, manage your appointments, check in before appointments, access test results, and manage your bills.

Download the NYP Connect app

Download the NYP App in the App Store Download the NYP App on Google Play