[0:00–0:17]
On-Screen Title: Dr. Irina Sobol; Cardiologist; Medical Director, LVAD Program; NewYork-Presbyterian and Weill Cornell Medicine
Dr. Irina Sobol: A large part of meeting a new patient is meeting them where they are and connecting with them and figuring out what’s important to them.
[0:18–0:34]
On-Screen Title: Establishing patient relationships is key to exceptional care
Dr. Irina Sobol: I met Mark a number of years ago, and he unfortunately already developed advanced heart failure at that time. He was very ill and very angry about the fact that he was so ill.
[0:35–0:43]
Mark (Patient): My heart was enlarged, it had been enlarged, getting larger over time, and so it needed assistance to keep pumping the way it was supposed to.
[0:44–0:58]
Dr. Irina Sobol: A lot of patients, particularly young patients, really normalize the shortness of breath or change how they go around their daily life.
On-Screen Title: Dr. Sobol knew Mark needed an LVAD, but earning his trust was essential
[0:59–1:25]
Dr. Irina Sobol: For people who have not had a good experience with medical establishment for many years, the road to trust and acceptance is a very long one, so it takes a long time to establish a relationship, particularly with someone who had difficult experiences with medical system before. It doesn’t happen overnight. It really can take years.
[1:26–1:31]
Mark (Patient): What Dr. Sobol was trying to help me with I was trying to avoid with everything that I had, and so I did.
[1:32–1:48]
Dr. Irina Sobol: But unfortunately, he got sicker and sicker, at some point got admitted to the hospital and really had no other choice. If he wanted to live, he needed to accept the surgery that entails the implantation of a left ventricular assist device.
On-Screen Title: Receiving an LVAD transformed Mark’s views on medical care
[1:49–2:05]
Dr. Irina Sobol: He woke up from the surgery, and I think he felt really good afterwards because he was so sick for so long, and the heart pump allowed all his organs to receive more blood, and he felt better, and he was a different man.
[2:06–2:16]
Mark (Patient): I was very pessimistic about hospitals and health care more so than I am now. NewYork-Presbyterian has helped change that point of view for me.
[2:17–2:29]
Dr. Irina Sobol: He is now a mentor and an advocate for others who are contemplating this therapy. He’s really kind of invaluable member of our team.
On-Screen Title: The human side of care provides the most rewarding patient outcomes
[2:30–2:52]
Dr. Irina Sobol: The science is fascinating, and the technology has advanced dramatically. But getting to know a patient and helping them in their journey is what sticks with you — and what is more precious than most intellectual endeavors.
[END]
