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Ambulatory Care Network

Ambulatory Care Network

Improving the health and quality of life for New York City's communities

Ambulatory Operations

Duration: 10 weeks (Summer)
In Person

Application Open Now. Apply Here

The Operations Internship within NewYork-Presbyterian’s Division of Community and Population Health provides hands-on exposure to the operational infrastructure that supports community-based and population health initiatives. Interns placed in this role work closely with Clinical Directors and interdisciplinary teams to support the planning, coordination, and execution of programs that advance health equity, access, and quality of care.

Through this internship, interns will be able to:

  • Understand how clinical goals set by Clinical Directors are operationalized through systems, timelines, and processes, and support the development or refinement of workflows that enable effective program delivery.
  • Collect, organize, and analyze basic operational data to support reporting needs and contribute to continuous improvement initiatives within the community.
  • Collaborate with operations staff, clinical leaders, and community partners to support logistics, documentation, and cross-team communication, demonstrating professionalism and systems thinking in a healthcare operations environment.

Interns will accomplish by doing the following:

  • Working directly with Operations staff and Clinical Directors on active initiatives.
  • Assisting with preparing basic reports, participating in team meetings and check-ins, gaining hands-on experience coordinating across departments and using data to support decision-making and continuous improvement.

As part of their participation, interns will be required to complete the following deliverables:

  • A concise written brief that:
    • Maps an existing operational workflow (e.g., program onboarding, scheduling, data tracking, or cross-team communication)
    • Identifies gaps, inefficiencies, or risks observed during the placement
    • Proposes practical, actionable recommendations aligned with clinical priorities and NYP values
    • Includes a simple visual (process map or timeline) to support clarity and usability

Operations within NewYork-Presbyterian’s Division of Community and Population Health serves as the backbone that enables clinical and community-based work to function effectively, efficiently, and at scale. In close partnership with Clinical Directors and interdisciplinary teams, Operations supports the planning, coordination, and execution of initiatives that advance health equity, access to care, and population health outcomes.

Grounded in NYP’s values of collaboration, accountability, and excellence, Operations plays a critical role in aligning people, processes, and resources. By fostering strong partnerships with clinical leadership, Operations helps drive consistency, sustainability, and impact across the Division’s work, ensuring that community and population health initiatives are delivered with integrity, efficiency, and purpose.
 

The Operations function translates clinical vision and strategic priorities into actionable systems, workflows, and processes. This includes overseeing program logistics, strengthening operational infrastructure, supporting data tracking and reporting, coordinating across departments, and identifying opportunities for continuous improvement. Operations ensure that clinical teams are equipped with the tools, resources, and structures needed to deliver high-quality services across diverse community settings.