Healthcare at Your Fingertips
With video visits, you can save time by skipping the trip to the doctor’s office and video conference with your NewYork-Presbyterian provider instead. Video visits offer a secure, quick, and convenient way to connect with your doctor and other care team members. You can access your appointment via the NYP Connect® app or through the Connect Patient Portal. Ask your doctor if they offer this convenient service and if it may be appropriate for your care.
What is a Video Visit?
A video appointment with NewYork-Presbyterian allows you to access healthcare using a phone, tablet, or computer to communicate. This technology allows you and your doctor to discuss your health without physically being in the same room. NewYork-Presbyterian offers several kinds of appointments virtually, giving you the most flexibility regarding your care.
Benefits of a video visit
Video visits offer many advantages over traditional appointments. While sometimes an in-person visit to your provider is necessary, video visits can often act as the first step in diagnosis or exploratory talks about your health. Video visits can allow you to:
- Speak with your doctor from the comfort of your own home
- Communicate with your provider even if you are out of town
- Fit in an appointment without allowing for travel time
Services
You and your doctor can use video visits to discuss and diagnose dozens of common health issues. Your provider can offer recommendations for home treatments and over-the-counter medications for allergies, colds, and flu, for example. They can also prescribe medicines for straightforward diagnoses, such as certain infections or gastrointestinal issues.
What you Need to Know About Video Visits
Video visit services include but are not limited to:
- Follow-up appointments
- New patient visits
- Connecting with specialists, primary care, mental health check-ins, and presurgical/postoperative visits.
Cost & insurance options
Many insurance providers now cover telemedicine services for adults and children. You can contact your insurance provider to determine if video visits are covered under your insurance plan. For accepted plans, we collect your out-of-pocket responsibility for a video visit and bill your insurance for the remaining balance the same way we would for an office visit.
Technology required
Video Visits can be conducted using Android or iOS (Apple) devices with the appropriate apps installed as instructed by your care team. You may also use a desktop or laptop device that has a webcam if preferred.
Download the NYP Connect® App
NYP Connect® allows you to connect digitally with your care team, review your medical record, and much more. You can schedule video visits, request prescription refills, manage your appointments, check in before appointments, access test results, and manage your bills.
Frequently asked questions
The steps to have a video visit will vary slightly based on the care you’re receiving. Please talk with your medical professional about what the process will be for you. You will be able to have a video visit from your computer, as well as from your phone or tablet through the NYP Connect® app.
Your doctor will work with you to determine which time will be best. In certain circumstances, your doctor will connect you with a medical professional related to your care with whom you can see and speak to at your convenience. Please talk to your doctor for more information.
Yes. Please connect with your child’s physician to get started.
This visit will either cost the same as an in-person appointment or is included in the cost of your visits with your physician.
Depending on your insurance coverage, you may be able to submit a claim to your insurance and be reimbursed for this service. Please check with your insurance carrier to determine if your plan offers this as a covered benefit.
Yes, if medically appropriate. Like an in-person appointment, the prescription will be ready on the same day, and delivered to the pharmacy of your choice.
In order to use this service, you will need:
- A smart phone with:
- Front facing camera
- Broadband internet, with a minimum bandwidth of 1 Mb/s
- A desktop or laptop computer with a webcam