Coronavirus (COVID-19): What to Know

Patient Safety

General Visitation Guidelines

COVID-19 Hotline: 646-697-4000

The health and safety of our patients, visitors, employees, and our communities remain a top priority at NewYork-Presbyterian. Therefore, in line with the latest guidelines issued by the New York State Department of Health related to COVID-19, we have revised our visiting policy. Thank you for your understanding and cooperation.

See the list of entrances

Effective Janurary 8, 2021

The health and safety of our patients, visitors, employees, and our communities remain a top priority at NewYork-Presbyterian. Therefore, in line with the latest guidelines issued by the New York State Department of Health related to COVID-19, we have revised our visiting policy. Thank you for your understanding and cooperation.

For Patients and Visitors

  • Visitors must be 18 years old or older, except in special circumstances.
  • Visitors must undergo temperature, travel history and symptom screening upon arrival, perform hand hygiene and wear appropriate personal protective equipment at all times. Please be especially attentive to wearing a mask over your nose and mouth, in addition to correctly wearing other personal protective equipment as directed by Hospital staff.
  • Visitors who are sick will not be permitted to enter the Hospital; this is without exception.
  • Visitors must remain at the patient’s bedside throughout your visit unless directed by the clinical team to step out of room or limit visitation, and/or for infection control reasons (e.g. patient undergoing aerosolizing procedure or other treatment).
  • We encourage visitors to remain closely connected to their loved ones through virtual means, including Skype, FaceTime, and/or phone. Staff will assist patients if needed and/or provide a hospital-approved device in order to do so.
  • Temporary visitation may be granted for patients in extenuating circumstances, such as imminent end-of-life and/or a specific patient needing extra support. For example, specific patients needing extra support include those with intellectual and/or developmental disabilities or other cognitive impairments.
  • If a visitor does not pass the screening process or does not follow hospital protocols, they will not be allowed to visit. In this case, a different visitor may be selected.

Inpatient Locations

  • Please note that general visitation hours for adult patients at NYP Queens are temporarily suspended at this time. At all other NYP locations, visitation hours for adult patients are from 2:00 pm to 6:00 pm daily. During this timeframe, one adult visitor is permitted per day for a maximum stay of four hours. We ask that this visitor remain at the bedside throughout the visit unless directed by the care team, and the visitor not convene in any waiting space or communal area inside the Hospital.
  • One caregiver/support person per pediatric patient is allowed in the pediatric units and the Neonatal Intensive Care Unit (NICU). These visitors can only be parents, guardians, or family care partners.
  • One support person and/or a trained doula are allowed to be with obstetric patients during antepartum, labor, delivery, and postpartum care. When possible, the designated support person and/or a trained doula should remain the same for the course of the admission.

Behavioral Health

  • Please note our general visitation hours for adult patients are from 2:00 pm to 6:00 pm daily. During this timeframe, one adult visitor is permitted per day for a maximum stay of four hours.
  • Exceptions may apply based on the clinical team’s judgment.
  • For patients under the age of 18, one visitor per day is permitted.

Emergency Departments (ED)

  • Visitation has been temporarily suspended for adult patients while they are in the ED to allow for adequate physical distancing and appropriate COVID safety precautions to be followed.
  • Exceptions are made by our clinical team only when it is medically necessary for a patient’s wellbeing, such as for patients who are imminently dying or have cognitive impairment, intellectual disability, or developmental delay.
  • Only one support person per pediatric patient is allowed in the pediatric ED -- parent or caregiver only. Please speak with the patient’s clinical team if the patient requires additional assistance.
  • Hospital staff will remain in close contact with the visitor throughout this time.

Ambulatory Procedures or Ambulatory Surgery

  • Please note that general visitation for adult patients at NYP Queens are temporarily suspended at this time. At all other NYP locations, one visitor for adult patients, starting at patient arrival through the intake process, and then the visitor may rejoin at the discharge process in the ambulatory recovery area.
  • Pediatric patients may be accompanied by one adult caregiver.
  • Any visitor who is coughing or shows other signs of illness will be asked to kindly leave.
  • Hospital staff will remain in close contact with the visitor throughout this time.

Other Outpatient Locations and Physician Practices

  • Visitors will not be permitted to accompany adult patients to their appointment, unless special assistance is required.
  • Pediatric patients may be accompanied by one adult caregiver.
  • Any visitor who is coughing or shows other signs of illness will be asked to kindly leave.
  • During the appointment, we encourage patients to keep in contact with their loved ones through virtual means, including Skype, FaceTime, and/ or phone. Staff will assist patients if needed.

Download a PDF of this page

COVID-19 Public Hotline

For general questions about exposure or health concerns

For More Information on COVID-19

Visit the CDC website at www.cdc.gov or the NewYork-Presbyterian website at nyp.org/coronavirus-information.

NYP Virtual Urgent Care

Individuals who are not feeling well can have a live video visit with one of our doctors through our Virtual Urgent Care service.