Patient Services Administration staff are compassionate and supportive team members, who are available to respond to patient, family, or visitor concerns about patient care, patient’s rights, medical ethics, and services provided by any department. Patients or families may be referred to Patient Services Administration, Monday through Friday, 9:00 am - 5:00 pm, for extra assistance by staff after they have attempted to assist and/or by the patient or family directly about their experience. On evenings, nights, holidays, and weekends, please reach out to the Administrator-on-Call or Onsite Nursing Administrator via the Main Information number at your local campus and the call agents will help connect you for any urgent issues.
Please do not hesitate to address questions and concerns about patient rights and responsibilities, or those regarding your stay at the hospital, to Patient Services Administration as follows:
|NYP/Columbia, Morgan Stanley Children’s Hospital and Ambulatory Care Network for NYP/Columbia
|NYP/Weill Cornell and Ambulatory Care Network for NYP/Weill Cornell
|NYP Lower Manhattan
|NYP Westchester Behavioral Health
|NYP Hudson Valley
At NewYork-Presbyterian, every person and every role counts. We will treat everyone as a valued human being, considering everyone's feelings, needs, ideas, and preferences. We will honor everyone's contributions to creating a healing environment for our patients, families, and colleagues.
|Every Person Counts, Every Role Counts
|Exceptional Quality and Service
|Listen, Understand and Respond
|Creative Ideas, Cutting Edge Solutions
|Honoring Our Past, Ensuring Our Future