Patients & Visitors

Patient Safety

Patient Services Administration

Directrices generales sobre las visitas 一般探訪準則 일반방문지침 Directives générales de visite Общие Рекомендации В Отношении Посещений

Patient Services Administration staff are compassionate and supportive team members, who are available to respond to patient, family, or visitor concerns about patient care, patient’s rights, medical ethics, and services provided by any department. Patients or families may be referred to Patient Services Administration, Monday through Friday, 9:00 am - 5:00 pm, for extra assistance by staff after they have attempted to assist and/or by the patient or family directly about their experience. On evenings, nights, holidays, and weekends, please reach out to the Administrator-on-Call or Onsite Nursing Administrator via the Main Information number at your local campus and the call agents will help connect you for any urgent issues.

Please do not hesitate to address questions and concerns about patient rights and responsibilities, or those regarding your stay at the hospital, to Patient Services Administration as follows: 

NYP Allen212-932-4321
NYP/Columbia, Morgan Stanley Children’s Hospital and Ambulatory Care Network for NYP/Columbia212-305-5904
NYP Westchester914-787-3074
NYP/Weill Cornell and Ambulatory Care Network for NYP/Weill Cornell212-746-4293
NYP Lower Manhattan212-312-5034
NYP Westchester Behavioral Health914-997-5920
NYP Brooklyn718-780-3375
NYP Hudson Valley914-734-3671
NYP Queens718-670-1110

Our Culture

Respect Credo

At NewYork-Presbyterian, every person and every role counts. We will treat everyone as a valued human being, considering everyone's feelings, needs, ideas, and preferences. We will honor everyone's contributions to creating a healing environment for our patients, families, and colleagues.


RespectEvery Person Counts, Every Role Counts
TeamworkWorking Together
ExcellenceExceptional Quality and Service
EmpathyListen, Understand and Respond
InnovationCreative Ideas, Cutting Edge Solutions
ResponsibilityHonoring Our Past, Ensuring Our Future