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Visitor Information

Services for International Patients

If your primary residence is in a country other than the United States, please contact NewYork-Presbyterian Hospital’s International Services. The hospital’s International Services staff speak many languages and are available to assist patients and families with a variety of medical and non-medical services, including scheduling doctor appointments, requesting second medical opinions, and providing information about lodging.

Guest Accommodations

To ensure patients and their families can be nearby during the patient's hospital stay, we have compiled a range of accommodation options near our facilities. To learn more about on-campus accommodations, as well as short- and long-term housing options near one of our hospitals or clinics, visit our accommodations page.

If you would like to call these locations on your own, please mention NewYork-Presbyterian Hospital to obtain the negotiated rate and confirm your room will have the listed amenities.

Special Resources

Interpreter Services: Interpreters for foreign languages and sign language can be arranged by a member of our staff free of charge. Indicate to a member of our staff if you will need this service during your hospital stay, and an interpreter will be arranged for you. Equipment for patients who are hearing impaired is also available.

Services for the Visually Impaired: If you are visually impaired, our staff will assist you with forms. The Patient Bill of Rights and various selected forms are available in Braille through the Patient Services Administration.

Pastoral Care: The Department of Pastoral Care and Education can provide spiritual support to you and your loved ones while you are in the hospital.

Visiting Information

Although each hospital and unit may have specific visiting hours, these can be changed for family members if they are not convenient. If more flexible visiting hours are needed, please speak with the patient care director or treatment care coordinator, who will assist you with the necessary arrangements. At times, there may be therapeutic reasons for limiting visits to a patient.

Visitor Verification and ID Badges

Visitors are required to show a form of identification (preferably a photo ID) upon arrival to the inpatient unit. A staff member will check-in all visitors — collecting the visitor's name, the name of the patient with whom they are visiting, among other details. A visitors badge will be issued and must be worn above the waist, remaining visible at all times during the visitation period. Visitors will be allowed to leave the unit after a staff member makes a proper verification of the visitor.

No Smoking Policy

NewYork-Presbyterian is a smoke-free environment — indoors and outdoors. Smoking is prohibited in hospital buildings, at entrances, on all outside grounds, and in gardens, courtyards, and parking facilities. For information on programs that can help you stop smoking, ask your doctor or visit our smoking cessation information page.