Community Programs

Center for Community Health Navigation (CCHN)

large group of community members pose behind New York Presbyterian banner

The Center for Community Health Navigation (CCHN) at NewYork-Presbyterian is dedicated to encouraging the health and well-being of patients and their caregivers by providing culturally sensitive, peer-based support in the emergency department, inpatient, outpatient and community settings.

The overarching objectives are to support healthcare self-management, to connect patients with needed clinical care and social support and to encourage optimal health care system utilization. CCHN works to achieve these objectives by:

  • Facilitating patients’ access to care at NewYork-Presbyterian Hospital and in the community
  • Deepening connections between NewYork-Presbyterian Hospital and community resources
  • Developing and sustaining innovative patient-centered initiatives
  • Advancing the Community Health Worker (CHW) role and workforce
  • Enhancing the CHW knowledge base and informing local and national best practices


Expanding Our Reach

CCHN was initiated in 2005 in collaboration with local Northern Manhattan community based organizations (CBOs) to address gaps in care and to ensure that vulnerable patients are connected to the hospital and community-based resources needed to manage their health and well-being. In 2016, CCHN expanded to Weill Cornell and to Lower Manhattan Hospital and the surrounding communities. In 2018, CCHN expanded even further to support patients across New York City. With a very generous gift from Pilar Crespi Robert and Stephen Robert, CCHN established the Robert Center for Community Health Navigation within CCHN, initiating programming within NewYork-Presbyterian Brooklyn Methodist Hospital, NewYork-Presbyterian Queens, and expanding programming within NewYork-Presbyterian Lower Manhattan Hospital and all of the surrounding communities.


CCHN Models

CCHN encompasses 2 peer-based models:

  • Community Health Worker Programs. CHWs are based in local CBOs that offer the social services most needed by our patients. As valued members of their community and health care teams, the CHWs bridge gaps in care for vulnerable adult and pediatric patients by supporting them to better manage their health and well-being. The ultimate goal is to empower patients to become strong advocates for their own health, to connect patients to the necessary clinical and community based social services, and to support patients to meet their self-management goals.  
  • Patient Navigation Programs. Patient navigators are members of healthcare teams in 7 NewYork-Presbyterian emergency departments, where they provide culturally sensitive, peer-based support and connect patients to follow-up care. Initiated in 2008, this program serves patients at NewYork-Presbyterian/Columbia University Irving Medical Center, NewYork-Presbyterian/Weill Cornell Medical Center, and NewYork-Presbyterian/Lower Manhattan emergency departments and—through the Roberts Center—the emergency departments of NewYork-Presbyterian Brooklyn Methodist and NewYork-Presbyterian Queens.


Center Leadership

Patricia Peretz, MPH
Lead, Center for Community Health Navigation
[email protected]

Adriana Matiz, MD
Medical Director, Center for Community Health Navigation
Associate Professor of Pediatrics – Columbia University Irving Medical Center
[email protected]