Welcome to our Patient Centered Medical Home

Dear Patient/Parent,

NewYork-Presbyterian Queens and The Theresa Lang Children’s Ambulatory Center would like to welcome you to our Patient Centered Medical Home.  A Patient Centered Medical Home (PCMH) is a care team, led by primary care physicians that focuses on each patient’s health goals and coordinates that patient’s care across all settings.  In January 2014, the Theresa Lang Children’s Ambulatory Center achieved Level III PCMH certification from the National Committee for Quality Assurance (NCQA). In order to achieve this goal we implemented many changes including an Electronic Medical Record system and the hiring of additional personnel.

A Care Coordinator was added to assist patients with coordination of care within and outside our practice.  

We are currently in the process of upgrading our certification to the 2014 PCMH standards in order to provide the best care coordination for our patients and families. During this exciting time, we encourage you to share your thoughts with us via a Suggestion Box at the front desk.  Please look for our monthly Quality Improvement survey information on the bulletin board across from the Intake Room.  

In order to ensure the best care for our patients, we will be closely monitoring follow up of several important preventative care, mental health and chronic care conditions.  As a result, you may receive letters or phone calls to inform you of important follow up, abnormal tests or missed appointments.  Please look out for these correspondences.

Our current policies are still in effect and we will continually update our patients with any changes.  Forms and prescription refills will not be done during Walk in hours in order to dedicate our full attention to clinical care.  Forms and prescription refills (if prescribed by your primary care physician) may be requested by phone, mail, fax and in person.  Forms will be completed within 5 business days and prescription refills within 48 hours.  Your request will be completed if you/your child has been seen for a well child visit within the following time frames and all follow up appointments have been kept, labs/diagnostic imaging and referrals have been completed.  

  • Birth-6 months-seen every 2 months for a check up
  • 6 months-18 months-seen every 3 months for a check up
  • 18 months-4 years-seen every 6 months for a check up
  • 4 years and above-seen every year for a check up

If you/your child is not up to date, a scheduled appointment will be required to complete your request.  

Please have your medical records, addressed to the office staff, mailed or faxed (718-670-1923) to the Theresa Lang Children’s Ambulatory Center. If you are unable to obtain them on your own, the Care Coordinator will assist you after the record transfer form is completed.

We have a late policy of 30 minutes. It will be at the discretion of the provider whether you will be seen if you arrive for your appointment more than 30 minutes after the scheduled time. Every effort is made to accommodate the patient on the visit date with the scheduled provider or another available provider.

Please ask us any questions you may have regarding changes at The Theresa Lang Children’s Center.  This is a very exciting time for all of us.  As we change and grow, we will continue to provide the very best quality of care.

Yours in health,

The Theresa Lang Children’s Ambulatory Center staff

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