Training & Resources


Performing Provider System

Cultural Competency & Health Literacy


As the PPS works toward achieving the Triple Aim (improved health, improved quality, lower costs), it is crucial also to deliberately continue working toward achieving health equity and eliminating health disparities so that these efforts and services are fully accessible to the populations we serve regardless of race, ethnicity, gender identity, sexual orientation, national origin, age, religion, creed, disability, etc. The goal of the NewYork-Presbyterian Performing Provider System’s Cultural Competency and Health Literacy Strategy is to develop a PPS-wide approach that respects diversity, focuses on clear communication, emphasizes the importance of understanding differences and engages the individual.

NYP PPS Cultural Competency & Health Literacy Workgroup

The Cultural Competency/Health Literacy Workgroup meets monthly to carry out the strategy of the NYP PPS and maintains the following purposes:

  • To provide guidance in cultural competence, language access and health literacy to the NYP PPS in order to enhance the quality of the care provided to the patients served by the PPS network.
  • To adopt a person-centered, cross-cultural approach that does not stereotype individuals.
  • To adopt a population health approach that provides targeted resources to populations on the basis of the social and cultural characteristics identified by the Community Health Needs Assessment.
  • To promote cultural competence, linguistic access and health literacy standards as articulated in The National Culturally and Linguistically Appropriate Services (CLAS) Standards and the NQF Comprehensive Framework for Cultural Competency.
  • To help address health disparities identified by the Community Health Needs Assessment.

If you or your organization is interested in participating in the workgroup or has expertise in cultural competency and health literacy and would like to help lead or plan a training event, please contact us at [email protected].

Workforce Development & Training

The NewYork-Presbyterian Performing Provider Systems (NYP PPS) helps develop effective workforce training methods that increase knowledge, enhance skills, and improve patient care. The Workforce Development and Training strategy is designed to connect our interdisciplinary, patient-centered workforce with NYP PPS’s tools, metrics, projects, and goals to drive change in the care we provide.

To date, the Workforce Advisory workgroup has:

  • Ensured all workforce milestones approved and submitted to the State
  • Reviewed and submitted the training strategy
  • Completed project and collaborator focus groups on training resources and needs
  • Created workforce webpage

The workgroup is officially closed and will be merged into the PPS Clinical Operations and IT/Data Governance Committee. Special thanks to the following collaborators and members of the Project Advisory Committee:
ArchCare, CUNY Hostos Community College, Metropolitan Center for Mental Health, NYSNA, Upper Manhattan Mental Health Center, VNSNY, 1199 SEIU, 1199 Training and Education Funds and NewYork-Presbyterian Hospital