Before you come to the hospital

What to bring to the hospital

  • List of medications currently taking
  • Glasses
  • Dentures
  • Hearing aids
  • Numbers of family and friends
  • Insurance information
  • Health care proxy or other advanced directives

What not to bring to the hospital

  • Cash/credit cards (may only need small amount of cash for incidentals)
  • Jewelry
  • Electrical appliances
  • Medications

Arriving at the hospital

Admitting department

The Admitting Department at NewYork-Presbyterian Brooklyn Methodist Hospital is located in the Carrington Pavilion. Its hours of operation are 24/7.

Members of the Admitting Department aim to serve NewYork-Presbyterian Brooklyn Methodist patients with courtesy, respect, and privacy. Registrars are often a patient's first contact with the hospital. They are responsible for organizing each patient's information so that medical professionals can provide appropriate care. Financial information is obtained to ensure accurate billing for services rendered.

Additional services provided by the Admitting Department include the following:

  • The Life Begins program was established to make the Birthing Center admission process as easy and pleasant as possible.
  • Private rooms at NewYork-Presbyterian Brooklyn Methodist Hosptial can be requested by contacting our Private Room Coordinator, at 718-780-5071, or by visiting the Admitting Department. Private rooms, when available, require an additional cost which is not covered by insurance carriers. If you would like to gift a private room, please contact us by email or by calling 718-780-5071.

     

Telephone numbers for admitting at NewYork-Presbyterian Brooklyn Methodist Hospital:

Your information

A hospital representative will ask you to complete and sign several forms.

  • If you are unable to complete forms, please choose a family member, next of kin or legal representative to help.

Hospital ID bracelet

A hospital identification bracelet will be placed around your wrist when you arrive.

  • Wear this bracelet at all times.
  • The hospital ID bracelet with your name, date of birth and medical record number is our way of identifying you.
  • Hospital staff should check your ID bracelet before giving you medicines and before tests, treatments or procedures.

Your room

You will be assigned to a room staffed by nurses and a professional health care team.

  • A state-of-the-art bed with a nurse call bell system is provided for optimal safety and comfort. Push the nurse call button if you need assistance.
  • As a courtesy, personal care items will be given to you when you arrive.

Private accommodations

We understand how an overnight stay at the hospital can be a stressful situation for anyone. For this reason, at NewYork-Presbyterian, we do our best to ensure that any hospital stay is comfortable and patients are treated with dignity. In addition to our regular hospital accommodation, we offer a series of private suites.

Introduction to our staff

Your professional healthcare team will introduce themselves to you.

  • The staff in charge of your stay will write their names on a board in your room.
  • Every worker at NewYork-Presbyterian Brooklyn Methodist Hospital wears a badge that shows their picture and job title.
  • Each staff member should state their name and the reason that they have come into your room.
  • Do not hesitate to call upon these staff members whenever needed.

Download our Patient & Visitor Guides

During your hospital stay

Treatment plan

The professional healthcare team of doctors and nurses will explain and discuss your treatment plan with you.

Ask questions

Whenever you talk to your doctor or nurse, ask for the answers to the following three questions:

  1. What is my main problem?
  2. What do I need to do?
  3. Why is it important for me to do this?

Keep us informed

Let us know how you feel or if your condition improves or worsens. If you need help, please use your nurse call bell.

Medications

Make sure that your nurse and doctor know what medications you are already taking. For your safety and to reduce the potential for medication errors, your medications will be given to you in individual doses at the appropriate times.

Surgery or procedures

If you need surgery or other procedures, you will be required to give consent in writing.

Health care decisions

You, or a person you choose to be your representative (also known as a health care proxy), will be involved in all decisions regarding your treatment throughout your hospital stay.

Case management

The Case Management/Social Work Department assists patients with their hospital stay and discharge arrangements. The department consists of social workers and registered nurse case managers who monitor hospital stay from admission to discharge. The case manager works closely with your attending physician to expedite tests or treatment to prevent unnecessary or prolonged hospitalization. The social worker assists with the patient's placement in a nursing home or rehabilitation facility, if necessary. In addition, social workers provide counseling services for medical center patients and their families. For additional information, call  718-780-3582.

Patient advocates/Quality management

Patient advocates are hospital representatives who help patients by providing information to patients and their families about patient rights and advance directives. Patient advocates respond to patient concerns and serve as the liaison between the patient, family, and members of the health care team. The department is open Monday-Friday, from 8:30 a.m. to 5:00 p.m. For additional information, call 718-780-3375.

Legal concerns

The office of Legal Affairs oversees questions and concerns regarding advanced directives and consent. The office is open Monday-Friday from 8:30 a.m. to 5:00 p.m.

Gift shop

Located in the lobby of the Carrington Pavilion, the gift shop is open from 10 a.m. to 7:30 p.m. Monday through Friday, and from 10 a.m. to 5 p.m. Saturday and Sunday. 

A variety of items are available for people of all ages. The selection includes: 

  • A variety of baby gifts and plush animals 
  • Religious items 
  • Balloons, flowers, greeting cards 
  • Sundries, hygiene amenities, personal care items 
  • Handbags, jewelry and accessories

Items can be purchased in person or over the phone by calling 718-780-3366. The gift shop accepts American Express, Visa MasterCard, and Discover. 

The gift shop is operated by the NewYork-Presbyterian Brooklyn Methodist Hospital Auxiliary through the Department of Volunteers.

Leaving the hospital

Discharge notice

The doctor responsible for your care during your hospital stay will coordinate your checkout from the hospital.

  • Your hospital care team will give you final instructions, including your treatment plan and medication schedule.
  • You will receive written notice when your doctors decide that you are ready to leave the hospital. If you believe you are leaving too soon, the written notice gives you the right to request a more extended hospital stay by appealing your discharge.

Checkout time

Official hospital checkout time is 11 a.m.

  • If you are being picked up, please note the checkout time in order to make appropriate transportation arrangements.

Assisted arrangements

Case managers and social workers can help make arrangements for you when you leave.

  • In some situations, a case manager works with your doctor and insurance carrier to arrange for home care assistance and services you may require at home as you recover.
  • Our social workers can assist patients with placement in nursing homes or rehabilitation facilities or for counseling services.

Paying for your care

We're here to help you navigate any questions you have regarding billing and health insurance. Learn more about paying for your care at NewYork-Presbyterian. 

The NewYork-Presbyterian network is a participating provider in many health plan networks. If you do not have health insurance, you may be eligible for assistance in paying your Hospital bills. Information about financial assistance is available on our financial aid page or you may contact our Financial Assistance Office at 866-252-0101.

Frequently asked questions

How do I locate a patient in the hospital?

To locate a patient, simply call 718-780-3010 and give the operator the patient's full name (no nicknames).

How do I find a department within the hospital?

Once you arrive at the hospital, you can stop by one of our information desks to ask for directions to the department you're looking to visit.

Does the hospital have an ATM?

Yes. The ATM machine is in the Stanley H. Miner Pavilion, next to the Security desk.

Am I allowed to smoke in or around the hospital?

NewYork-Presbyterian Brooklyn Methodist Hospital is a "smoke-free" institution. There is no smoking permitted in any room or area within 50 feet of the hospital.

If I have a special diet, may I maintain this diet while in the hospital?

If you have any special religious or cultural dietary needs, please alert your nurse or dietitian. Kosher meals are readily available. If you have questions about your meals, please ask your nurse to contact the dietician, or ask the dietitian assistant who will visit you each day.

Does the hospital provide any places for prayer?

The Phillips Chapel, located in the Miner Pavilion lobby, is open at all times for personal prayer and reflection. In addition, there is a Jewish Prayer Room located in the lobby of the Carrington Pavilion and a Muslim prayer room located in Wesley House, Room 5D. You may access these rooms by contacting the Department of Security at 718-780-3350.

Find a Doctor at NewYork-Presbyterian Brooklyn Methodist Hospital