How to Apply for Epic Community Connect for Your Practice
Complete the Practice Intake Form
Applications to join the Epic Community Connect program are accepted on a rolling basis. To begin the process, complete the Practice Intake Form found below, completing it with as much detail as possible. At this time, we are not able to accept applications from healthcare providers outside of New York State. A member of our team will follow-up on your submission within six weeks to discuss the status of your application and share if we intend to move it forward in our process. Due to a variety of considerations, applying does not guarantee acceptance into our Epic Community Connect program.
Review and Sign the Purchase Agreement
When a practice submission is accepted to the program, a tentative go-live date is extended to the practice. If the go-live date is accepted by the practice, the next stage is to review and sign the purchase agreement.
Project Kick-Off and Implementation
The implementation project follows agreement signing, beginning with a project kick-off meeting with the practice, which occurs about 12 weeks prior to the planned go-live.
The 12-week implementation timeline includes a planning and discovery period where we gather specific details about your clinical and administrative operations at the practice to inform the system’s build. The Epic Community Connect team then configures the system to align with the practice’s requirements. A series of readiness activities follows, including the training of all staff on how to use the system for their daily work, and a Day in The Life session where the integrated workflows are demonstrated to give the full picture of how every team member’s work informs the patient journey in Epic.
Go Live on Epic
Around week 10, the practice goes live with Epic with the Community Connect team onsite at the practice to immediately address questions and any issues that arise.
Post Go Live
After the practice completes the two-week go-live period, the Community Connect implementation leaves the practice and transitions support to the Community Connect Service Desk and the Client Success team. The Service Desk is there to support you with troubleshooting issues in Epic, as well as helping answer ‘how do I?’ questions with how to use the EHR. The Client Success team is there for you when more complex issues and other needs, such as optimization requests, arise.