Digital Health: Innovation Center

Portfolio of Services

Technology & Health Care Combined

Our Approach to Care

Technology Advances Across the Care Continuum

Emergency Care

Community TeleParamedics - Telemedicine visits and point-of-care testing to reduce hospital readmissions for patients at high risk, with acute care services provided in their homes. Three Mobile Stroke Treatment Units in Manhattan, Brooklyn, and Queens initiate ambulatory stroke diagnostic and treatment services before patients arrive at the emergency department.

  1. Express Care - Streamlined visits for low-acuity patients presenting at the emergency department through connection with a telemedicine provider. Express Care reduces the average ED visit time from 4 hours to 30 minutes, improves ED throughput, and enhances ED capacity.
  2. Medical Screening Evaluation - Medical screening evaluations for patients in the ED conducted via a telemedicine cart to initiate order sets for labs, tests, and clinical documentation; decreases time to evaluation by up to 50% and reduces walk-out rates by 50%
  3. Urgent Care - Virtual Urgent Care services enable patients to access NewYork-Presbyterian physicians via the NYP app. Benefits include increased access to care, decreased time to treatment, and improved patient satisfaction.

Inter-Hospital Consults

  1. TeleStroke - The NYP TeleStroke initiative uses high-definition videoconferencing and data sharing to support 24/7 coverage of acute stroke care, giving physicians the ability to consult with peers throughout the NewYork-Presbyterian network and apply the best neurological expertise to evaluate and treat patients who had a stroke rapidly and effectively.
  2. TelePsych - NYP’s TelePsych program leverages its renowned psychiatry program to enable attending psychiatrists to consult other NewYork-Presbyterian psychiatrists to improve patient care and access expert consultation.
  3. TelePediatrics - NYP’s TelePediatrics program allows providers across different campuses to consult with pediatric experts through live video and reduces the need for patient transfers.
  4. Mobile Stroke Treatment Unit - The first of its kind on the East Coast, the NYP Mobile Stroke Treatment Unit is an emergency vehicle specially furnished to provide immediate care to stroke patients. It is staffed by two paramedics, a CT technologist, and a nurse trained in stroke care. The unit carries essential medications and a portable CT scanner which directly transmits its results to a licensed NewYork-Presbyterian neuroradiologist for examination.
  5. Other specialty consults - NewYork-Presbyterian’s Digital Consult program has expanded to include consulting physicians in general neurology, neonatal intensive care, dermatology, and integrative medicine, as well as other specialties which may be added based on provider interest and patient need.

Remote Patient Monitoring

In collaboration with Philips, NewYork-Presbyterian aims to enhance care across the continuum by implementing monitoring for patients with chronic conditions. Patients are equipped with a suite of tools such as blood pressure cuffs, scales, and pulse oximeters that allow NewYork-Presbyterian to remotely monitor physiologic data and make real-time decisions to reduce acute hospital readmissions and improve long-term patient outcomes. NewYork-Presbyterian has an off-site support building staffed with registered nurses outfitted with clinical monitoring setups which improve emergency department care by minimizing physician alarm fatigue, monitoring activity through smart beds, and keeping tabs on temperatures of refrigerators housing crucial medicines.

Second Opinions

Patients can receive written second opinions on their current diagnosis and treatment plans from expert NewYork-Presbyterian specialists within 48 hours after their medical records are received — all from the comfort of their homes. Patients requesting second opinions have digital access to over 400 leading NewYork-Presbyterian physicians across more than 80 specialties who can assist in seamlessly transitioning patients to care if they need to visit a doctor in-person.

Video Visits

Save time traveling to and waiting in the doctor's office by video conferencing with your doctor instead. It is a quick, convenient way to communicate with medical professionals contributing to your care.

Wrap-Around Services

  1. Medication Reconciliation - Virtual connection with a pharmacy technician for patients in the emergency department or pre-procedure to complete medication reconciliation. Reduces medication reconciliation discrepancies, freeing up the capacity of physicians and nurses.
  2. Virtual Assistant - Navigates follow-up appointments and conducts test runs of technology for patients before telehealth appointments; supports patients by building comfort and familiarity with technology.
  3. Translator Services - Provides live translation of medical conversations over video in multiple languages
  4. Telepathology - Allow hospitals to efficiently send lab specimens to remote NewYork-Presbyterian lab facilities for testing and specialist-generated interpretations.