Our staff is dedicated to always providing the highest quality, most compassionate care and service to each and every one of our patients and their families in a warm and friendly environment. We strive to make the admitting and registration process for patients as stress-free as possible.
When your physician determines that an overnight stay or longer is required, they will contact Admitting to make arrangements. A hospital representative will then contact you to obtain information. Upon arrival, you will be directed to the Admitting office, located to the left of the main entrance of the hospital. Please have ready your identification, health insurance card(s) and any claim forms. You will be asked to complete and sign the following documents:
Your physician will contact Admitting to make arrangements for pre-registration and schedule your appointment. Upon arrival on the day of your procedure, please go to the Admitting office, located to the left of the front lobby, for assistance. Kindly plan to arrive 30 minutes prior to your appointment to allow time to register and remain on time for your appointment. To ensure a smooth process, we will ask you to present your identification, insurance cards, referrals if required and your prescription. You will need to sign consent form(s) as part of the admission process.
Your surgeon’s office will schedule your pre-admission testing and surgery appointments. The evening before your scheduled surgery date, you will receive a phone call from Admitting notifying you of admission time. When you come to the hospital for pre-admission testing, first stop in Admitting to be registered. The office is located to the left of the main entrance.
On the day of your surgery, it is suggested that you park closest to the Surgery Center, located in the rear of the hospital. At the Surgery Center, you will meet with the Registrar to check in and review your information, and sign consent forms.
The professional healthcare team of doctors and nurses will explain and discuss your treatment plan with you.
Whenever you talk to your doctor or nurse, ask for the answers to the following three questions:
Let us know how you feel or if your condition improves or worsens. If you need help, please use your nurse call bell.
Make sure that your nurse and doctor know what medications you are already taking. For your safety and to reduce the potential for medication errors, your medications will be given to you in individual doses at the appropriate times.
If you need surgery or other procedures, you will be required to give consent in writing.
You, or a person you choose to be your representative (also known as a health care proxy), will be involved in all decisions regarding your treatment throughout your hospital stay.
On the day of your discharge, you can plan to leave the hospital by 11:00 a.m. Your doctor will write a discharge order on your medical record and discuss your release and subsequent treatment with you. A family member or friend should stop at the main desk on your floor and inquire about your discharge.
Planning for follow-up care, whether for assistance at your home or for transfer to another type of facility, is coordinated by the Case Management Department with a multidisciplinary approach which involves the patient, family, physician, and nursing staff. To contact a case manager, dial extension 63608.
We're here to help you navigate any questions you have regarding billing and health insurance. Learn more about paying for your care at NewYork-Presbyterian.
The NewYork-Presbyterian network is a participating provider in many health plan networks. If you do not have health insurance, you may be eligible for assistance in paying your hospital bills. Information about financial assistance is available on our financial aid page, or you may contact our Financial Assistance Office at 866-252-0101.
