Improving Patient Experience Through Nurse Commitment and Accountability
Beginning in January 2023, 5 South nurses Tshura Wilson, BSN, RN, and Tenisha McLymont, BSN, RN-BC, Clinical Nurse Manager, partnered with Claudia Scott Mighty, MSN, RN, NEA-BC, Patient Care Director, to improve patient perceptions of nurse communication. Unit nurses provided education to the 5 South team related to evidence-based Commit to Sit practices that involve nurses devoting time to sit at eye level and listen to their patients. To drive accountability, the team incorporated peer feedback asking each other the question, “What was one thing you learned about your patient today?” The nurses reported positive interactions and emphasized the value of strengthening the nurse-patient relationship. Nurses expressed satisfaction with learning new details about the patients. They shared new knowledge about their patients with the team during huddles, hand off, and interprofessional rounds.
Outcome
Following implementation of the patient- and family-centered care initaitive, the patient experience “% always” response score for the “Communication with Nurses” domain of the Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS) improved. The communicaiton with nurses domain represents how well patients felt that nurses explained things clearly, listened carefully to the patient, and treated the patient with courtesy and respect.
Labor and Delivery Interprofessional Team Improves Patient Safety Outcomes
As an active member of professional nursing organizations, Sharon Doyle-Hennessy, MSN, RN, C-EFM, Obstetric Patient Safety Coordinator, guided Labor and Delivery clinical nurses to apply Association of Women’s Health Obstetric and Neonatal Nurses (AWHONN) standards into their daily practice to reduce birth-related brachial plexus birth injuries (BPBI). Through implementation of a simulation-based collaborative learning curriculum and modules, nurses and physicians strengthened the culture of safety. Clinical nurses gained new knowledge and fully developed skills to improve patient outcomes associated with BPBI and shoulder dystocia risks. The inclusion of an AWHONN-recommended skills checklist strengthened the nurses’ application of standards and contributed to the sustainability of evidence-based nursing practice.
Outcome
Following the implementation of the collaborative learning and simulation-based training, patient outcomes improved. The birth-related brachial plexus birth injury rate decreased.
Optimizing Internal Expertise to Achieve Quality and Patient Safety Goals
Kindra Sanders, MSN, RN, CIC, an infection prevention expert, implemented a rounding strategy on 5 North for the purposes of determining current nursing practice related to prevention of catheter associated urinary tract infections (CAUTI). Based on the expert’s initial findings of variations in nursing practice, knowledge deficits, and communication barriers, Ms. Sanders developed and implemented a professional development program combined with evidence-based practice changes to close the gap between knowledge and practice. The team implemented daily rounds among all patients with a urinary catheter, during which the team engaged in direct observations, exchanged critical feedback and communications, and provided real time improvements which promoted the full adoption of the evidence-based practice changes.
Outcome
By targeting nurses and the interprofessional teams with new knowledge about the evidence-based practices shown to be effective in reducing CAUTIs, the clinical nurses and teams were empowered to change their practice which resulted in a decrease of CAUTIs. 5 North improved patient outcomes, reducing CAUTI rates.
Ambulatory Nurses Translate Research Findings to Clinical Nursing Practice
Cardiac Catheterization Lab clinical nurses Andrea Lacourciere, MSN, RN, FNP, CCRN, NPD-BC, CNOR, CFER and Darlene Cabrera, DNP, RN, CCRN, partnered with Ray Gannon, PhD, RN, AGPCNP-BC, NewYork-Presbyterian Office of Nursing Research and Innovation, to conduct the prospective quasi-experimental single-blinded study, The Impact of Post Procedure Instructions on Patient Satisfaction and Knowledge Comprehension in Cardiac Catheterization Patients. The study compared the effect of providing patient discharge instructions and education on satisfaction and perceived knowledge comprehension of post-procedure recovery instructions in cardiac catheterization patients pre-procedure versus standard of care post-procedure. This study revealed that pre-procedure cardiac catheterization education was an effective method for increasing patient-perceived comprehension and satisfaction.
Outcome
Following completion of the study, the clinical nurses disseminated the findings to multiple audiences, including clinical nurses and nursing leaders throughout the organization. During 2023, the results of this study informed a local practice change that involved the Cardiac Catheterization Lab nurses revising their practice to teach patients post-procedure recovery instructions prior to the procedure when deemed appropriate.
Accomplishments
Publications
Professional Publications:
Aningalan, A.M., & Gannon, B. (2023). Driving Hospital-Acquired Pressure Injuries to Zero: A Quality Improvement Project. Advances in Skin & Wound Care, 36(11), 1-6.
Aningalan, A.M., Erslev, S., Harmon, C. (2023). Obtaining a Comprehensive Health History to Support Optimal Wound Healing. Journal of Wound, Ostomy, and Continence Nursing, 50(4), 337-338.
Aningalan, A. M., & Hovan, H. (2023). The patient with fecal and urinary diversion: Assessment and management of complications. Journal of Wound, Ostomy, and Continence Nursing, 50(1), 84-86.
Lombardi, C. & Nazim, A. (2023). Medical surgical nurses: Changing lives one patient at a time. Nursing Management, (7), 52-53.
Awards and Recognitions
External Honors
Hudson Valley’s Excellence in Nursing Award – Top 20
Quasha Morefield, BSN, RN, MEDSURG-B
4 North
May 2023
Clinical Excellence Recognition
Clinical Nurse Excellence Award
Andrea Lacourciere, MSN, RN, CCRN, CNOR, NPD-BC
Cath Lab
Nurse in Advanced Practice Role
Deborah Guerra, DNP, RN
Workforce Health and Safety
Nurse Leader Award
Althea Scott-Bonaparte, MSN, RN
6 North
Nurse Preceptor Award
Orphia Blade Geddes, RN
Labor and Delivery
Rising Star Award
Thanoon Thabet, BSN, RN
5 North
Nursing Support Partner Award
Alston Coombs
Anesthesia Technician
Operating Room
Friend of Nursing Award
Environmental Services Department
Structural Empowerment Unit Award
Intensive Care Unit
DAISY Awards
Q2 2023
Tina McCarthy, BSN, RN
Clinical Nurse
5 North
DAISY Nurse Leader Award
Althea Scott-Bonaparte, MSN, RN
Patient Care Director
6 North
Q4 2023
Danny Rackman, BSN, RN
Clinical Nurse
6 North
Kendall Krafick, BSN, RN
Clinical Nurse
6 North
Quality Cup
Q1 5 North
Q2 Intensive Care Unit
Q3 4 North
Q4 Intensive Care Unit
Presentations
Podium Presentations
Alex Aningalan, DNP, RN, CWON, CPHQ. The Basics of Recertification by the WOCNCB’s Professional Growth Program. 2023: Northeast Region Wound, Ostomy and Continence Nurses (WOCN) Society Regional Conference. Pocono Manor, PA.
Alex Aningalan, DNP, RN, CWON, CPHQ. Ostomy Accessories. 2023: WoundCon Spring. Virtual.
Susan Chin, PhD, RN, NEA-BC, NNP-BC; Catherine Lombardi, MSN, RN, NE-BC. The 124 Hour Interview: An innovative Preceptorship Program. 2023: American Nurses Association New York (ANA-NY) 11th Annual Conference. Verona, NY.
Hazel Holder, DNP, RN, ACCNS-AG, CCRN. Partnering for Success: Improving Department Performance Through Collaboration Between Nurse Leaders and Clinical Nurse Specialists. 2023: 48th Annual American Association for Men in Nursing (AAMN) Conference. New Orleans, LA.
Poster Presentations
Alex Aningalan, DNP, RN, CWON, CPHQ. Feasibility of Nasal Bridge Pressure Injury Prevention Using a Protective Dressing and the N95 Mask in a COVID-Positive Environment. 2023: National Pressure Injury Advisory Panel (NPIAP) Annual Conference. San Diego, CA.
Jona Caparas, MSN, RN, VA-BC; Cynthia Valcorza, BSN, RN, VA-B. “How Do We Prevent Phlebitis with Vancomycin infusion? Have We Learned Anything?” 2023: Association for Vascular Access (AVA) Annual Scientific Meeting. Portland, OR.
Nurine Chodosh, MSN, RN, CPAN; Althea Scott-Bonaparte, MSN, RN. Building Mentorship Partnerships During 1st Year Residency. 2023: Vizient/AACN Nurse Residency Program Conference. New Orleans, LA.
Sharon Doyle-Hennessy, MSN, RN, C-EFM, Karen Rennie, MSN, RNC-OB, C-EFM; Allison M. Frank, MSN, RNC-OB, C-EFM. Improving Patient Safety Through Standardized Communication in Labor and Delivery. 2023: Association of Women’s Health, Obstetric and Neonatal Nurses (AWHONN) New York 5th Annual Conference. Tarrytown, NY.
Hazel Holder, DNP, RN, ACCNS-AG, CCRN. Older Adult Dignity and the Inpatient Gown. 2023: Midwest Nursing Research Society 47th Annual Research Conference. Des Moines, Iowa.
Thanoon Thabet, BSN, RN; Alex Aningalan, DNP, RN, CWON, CPHQ. A Literature Review on the Assessment of Nurses’ Knowledge and Attitudes of Pressure Injuries and the Implications of Interventions. 2023: Symposium on Advanced Wound Care (SAWC) and Wound Healing Society (WHS) Annual Meeting. National Harbor, MD.
