Video Visit

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What is a Video Visit?

Through Video Visits, you can save time traveling to and waiting in the doctor's office by video conferencing with your doctor instead. It is a quick, convenient way to communicate with medical professionals contributing to your care, including your existing doctor. Video Visits require an internet or Wi-Fi connection and can be accessed via the NYP app or the Connect Patient Portal. Ask your provider if they offer this convenient service and if it may be appropriate for your care.

Why have a Video Visit?

It may be appropriate to speak with your physician through video if you live far away from your provider’s office, or if you feel more comfortable having a visit from your home. You may have a routine check-up before a procedure, or a standard follow-up appointment after it is completed without having to travel to the doctor’s office.

How does a Video Visit work?

To have a video visit, you must first download the NYP app to create an account. For detailed instructions on how to create an account and what to do before your appointment, use the resources below.

Technology Requirements

For the best experience, use the NYP app on your mobile device. Supported devices include:

  • IOS Devices (iPhone or iPad)
  • Android Devices (Phone or tablet)
  • Laptop or desktop with a microphone and web camera

Important Information

  • For a successful visit, you must have an internet or Wi-Fi connection and be in a private, well-lit room.
  • Please contact your provider’s office to cancel or re-schedule your video visit.
  • For any technical issues or questions regarding Connect accounts, please call 646-962-4200.
    For any technical issues or questions regarding NYP OnDemand accounts, please call 646-297-4600.
    Assistants are available Monday through Friday between 9am to 5pm.

Questions? Email NYPOnDemand@nyp.org.

Frequently Asked Questions »