The admitting department provides a private setting where patients can meet with an admitting representative to review their demographic and insurance information and discuss what they may expect during the hospital stay. In addition, the admitting representative will present and review the medical center's consent forms and all regulatory information. The department is open 7 days a week, 24 hours a day. For additional information, call 718-670-1200.
A hospital representative will ask you to complete and sign several forms.
A hospital identification bracelet will be placed around your wrist when you arrive.
You will be assigned to a room staffed by nurses and a professional health care team.
We understand how an overnight stay at the hospital can be a stressful situation for anyone. For this reason, at NewYork-Presbyterian, we do our best to ensure that any hospital stay is comfortable and patients are treated with dignity. In addition to our regular hospital accommodation, we offer a series of private suites.
Your professional healthcare team will introduce themselves to you.
The professional healthcare team of doctors and nurses will explain and discuss your treatment plan with you.
Whenever you talk to your doctor or nurse, ask for the answers to the following three questions:
Let us know how you feel or if your condition improves or worsens. If you need help, please use your nurse call bell.
Make sure that your nurse and doctor know what medications you are already taking. For your safety and to reduce the potential for medication errors, your medications will be given to you in individual doses at the appropriate times.
If you need surgery or other procedures, you will be required to give consent in writing.
You, or a person you choose to be your representative (also known as a health care proxy), will be involved in all decisions regarding your treatment throughout your hospital stay.
The Case Management/Social Work Department assists patients with their hospital stay and discharge arrangements. The department consists of social workers and registered nurse case managers who monitor hospital stay from admission to discharge. The case manager works closely with your attending physician to expedite tests or treatment to prevent unnecessary or prolonged hospitalization. The social worker assists with the patient's placement in a nursing home or rehabilitation facility, if necessary. In addition, social workers provide counseling services for medical center patients and their families. Hours of operation: 7:00 a.m. to 5:00 p.m. For additional information, call 718-670-1300.
Patient advocates are hospital representatives who help patients by providing information to patients and their families about patient rights and advance directives. Patient advocates respond to patient concerns and serve as the liaison between the patient, family, and members of the health care team. The department is open Monday-Friday, from 8:30 a.m. to 5:00 p.m. For additional information, call 718-670-1110 or 718-670-1082.
The office of Legal Affairs oversees questions and concerns regarding advanced directives and consent. The office is open Monday-Friday from 8:30 a.m. to 5:00 p.m. For additional information, call 718-670-1166.
The doctor responsible for your care during your hospital stay will coordinate your checkout from the hospital.
Official hospital checkout time is 11 a.m.
Case managers and social workers can help make arrangements for you when you leave.
We're here to help you navigate any questions you have regarding billing and health insurance. Learn more about paying for your care at NewYork-Presbyterian.
The NewYork-Presbyterian network is a participating provider in many health plan networks. If you do not have health insurance, you may be eligible for assistance in paying your Hospital bills. Information about financial assistance is available on our financial aid page or you may contact our Financial Assistance Office at 866-252-0101.
