At NewYork-Presbyterian, every person and every role counts. We treat each individual as a valued human being, considering everyone’s feelings, needs, ideas, and preferences. We honor the contributions of all team members in creating a healing environment for our patients and families. The Respect Credo continues to be our anchor.
Our Respect Credo
As a Member of the NewYork-Presbyterian Community:
I believe
- Every individual who comes to us for care and who works here deserves my courtesy and respect.
- Every contact with a patient or co-worker is a chance to build a trusting relationship.
- It is my responsibility to uphold NewYork-Presbyterian’s Shared Values and honor our commitment to We Put Patients First.
- Teamwork and clear communication are necessary for providing the highest quality care.
- NewYork-Presbyterian is enriched by embracing our amazing culture and our shared mission.
- Every team member contributes to NewYork-Presbyterian’s success and to creating an environment where everyone feels like they belong.
I will
- Treat others as they want to be treated, with kindness, courtesy, and empathy.
- Show respect in my words, actions, communication, and body language.
- Listen to and respond to patients, families, and colleagues.
- Do my best to assist a patient or colleague asking for help.
- Assume the best of others and give them the benefit of the doubt.
- Be open to the ideas of others and handle differences of opinion constructively.
- Hold myself and my colleagues accountable for our work and the safety of our patients and each other.
- Help foster an environment of professionalism, openness, and high ethical standards.
- Uphold NewYork-Presbyterian’s commitment to its culture and creating a place where we all belong.
I will not
- Speak or act disrespectfully toward anyone in our patient care environment.
- Engage in or tolerate abusive or discriminatory language and behavior in any form.
- Speak negatively about patients or colleagues, especially in front of patients and visitors.
- Create an environment in which people are afraid to bring forward concerns or issues of safety.
- Act irresponsibly with NewYork-Presbyterian resources.
We Deliver Excellence Through Our Shared Values
Our Values, built upon the foundation of Respect, help unite and ground us in our shared culture, and help us live out NewYork-Presbyterian’s mission and vision for the future.
Integrity
We are truthful and act ethically
Empathy
We listen, understand, and respond to others
Respect
We value every person and every role
Teamwork
We reach our goals by working together
Innovation
We embrace bold and new ideas