NewYork-Presbyterian Tops List for Employee Satisfaction and Concern for Patient Care Among Academic Medical Centers

Survey Shows Hospital Judged Best of Class in Attention to Patient Care, Communication and Job Satisfaction

Dec 29, 2008


NewYork-Presbyterian Hospital is the top academic medical center in the nation for employee engagement — including job satisfaction, concern for patient care and effective communication — according to a new survey by HR Solutions Inc., a Chicago-based consulting firm.

NewYork-Presbyterian has high scores in nine of 10 of the qualifying categories, and ranks among the top 10 percent among academic medical centers, earning "Best of Class" status in three categories:

  1. Overall Job Satisfaction: NewYork-Presbyterian scored 77 percent, compared with a national average of 67 percent.
  2. Concern for Patient Care: NewYork-Presbyterian scored 80 percent, compared with a national average of 66 percent.
  3. Effective Communication: NewYork-Presbyterian scored 69 percent, compared with a national average of 58 percent.

"Our employees are directly responsible for making this Hospital a success. I am tremendously proud of their dedication, especially their continual ability to go the extra mile for patients and their families," says Dr. Herbert Pardes, president and CEO of NewYork-Presbyterian Hospital. "This survey confirms that employees that put patients first are also among the most satisfied and rewarded."

HR Solutions' survey of academic medical centers consisted of more than 87,000 respondents from more than 30 organizations.

Earlier this year, NewYork-Presbyterian Hospital was ranked as one of the country's top workplaces for information technology (IT) professionals, according to an annual survey by Computerworld magazine. The Hospital was ranked among the top three organizations in New York City, and is the City's only hospital named. The June 30th special issue also listed NewYork-Presbyterian as one of the top two IT workplaces for diversity, and first in the category for the Mid-Atlantic region.

For more information, patients may call 866-NYP-NEWS.

NewYork-Presbyterian Hospital

NewYork-Presbyterian Hospital, based in New York City, is the nation's largest not-for-profit, non-sectarian hospital, with 2,242 beds. The Hospital has nearly 2 million inpatient and outpatient visits in a year, including more than 230,000 visits to its emergency departments — more than any other area hospital. NewYork-Presbyterian provides state-of-the-art inpatient, ambulatory and preventive care in all areas of medicine at five major centers: NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian Hospital/Columbia University Medical Center, Morgan Stanley Children's Hospital of NewYork-Presbyterian, NewYork-Presbyterian Hospital/Allen Pavilion and NewYork-Presbyterian Hospital/Westchester Division. One of the largest and most comprehensive health-care institutions in the world, the Hospital is committed to excellence in patient care, research, education and community service. It ranks sixth in U.S.News & World Report's guide to "America's Best Hospitals," ranks first on New York magazine's "Best Hospitals" survey, has the greatest number of physicians listed in New York magazine's "Best Doctors" issue, and is included among Solucient's top 15 major teaching hospitals. The Hospital's mortality rates are among the lowest for heart attack and heart failure in the country, according to a 2007 U.S. Department of Health and Human Services (HHS) report card. The Hospital has academic affiliations with two of the nation's leading medical colleges: Weill Cornell Medical College and Columbia University College of Physicians and Surgeons.

HR Solutions Inc.

Noted for its comprehensive research and actionable data, HR Solutions Inc. is an international human capital management consulting firm located in Chicago, Ill., specializing in employee engagement and exit-survey design, implementation and results. For more information, please visit, or call 312-863-6104.

Media Contact:

Bryan Dotson 212-305-5587