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On August 23, 2016, a ribbon cutting ceremony was held to celebrate the launch of NewYork-Presbyterian’s second Patient Placement Operations Center (PPOC), located at the NewYork-Presbyterian/Weill Cornell Medical Center campus. The first NewYork-Presbyterian PPOC went live February 2, 2016 at NewYork-Presbyterian/Columbia University Medical Center.

The PPOCs integrate NewYork-Presbyterian's existing patient tracking systems (TeleTracking) with automated patient flow data and real-time patient information. Each Center features several three-screen workstations that are monitored by full-time staff. These staff members receive real-time patient information that enables them to efficiently place patients in the most appropriate beds as quickly as possible.

During the ribbon cutting event, NewYork-Presbyterian leaders gathered together to commend the new center’s launch and the ongoing success of the centralized patient tracking initiative across the health system.

Dr. Laura Forese, executive vice president and chief operating officer at NewYork-Presbyterian, Dr. Cam Patterson, senior vice president and chief operating officer at NewYork-Presbyterian/Weill Cornell Medical Center, and Holly Meisner, Vice President of Patient Access, NewYork-Presbyterian, attended the event to applaud the exemplary work that has been put into the new operation center.

NewYork-Presbyterian is committed to delivering the best possible patient experience. The PPOC system is a valuable component in this goal. As it becomes fully integrated throughout NewYork-Presbyterian’s campuses, it will greatly improve the patient flow process, maximizing efficiency throughout. Additional PPOCs are scheduled to open at NewYork-Presbyterian/Allen and NewYork-Presbyterian/Morgan Stanley Children’s Hospital in the coming year.