NewYork-Presbyterian Hospital Launches Concierge Service for Employees

To Be Available to Patients and Their Families in Coming Months

Mar 26, 2008


Errand Solutions, LLC (Errand Solutions) is pleased to announce the official launch of a concierge service at NewYork-Presbyterian Hospital. The on-site concierge desk, staffed with individuals known as Sanity Savers™, will provide a plethora of personal assistant–type services, including everything from dry cleaning, pet sitting and gift shopping to full-service travel planning. Initially, the services will be available to employees at each of the Hospital's five major centers, and then to patients and their families in the coming months.

The first such concierge service offered by a hospital in New York, the unique benefit will enable NewYork-Presbyterian to further differentiate itself both as a world-class hospital and place to work.

Used to its full potential, the service can save employees an estimated 16 hours a month, helping them to "recapture" 13 weekends a year.

"Recently we helped to arrange a trip to Disneyland for a family of four, pet sitting for a Cockatoo, as well as helping to plan a 50th birthday party that involves finding several long-lost friends. We love our work. It involves helping people and providing the greatest benefit in the modern world: more time," says Marsha McVicker, founder and CEO of Errand Solutions.

NewYork-Presbyterian Hospital

NewYork-Presbyterian Hospital, based in New York City, is the nation's largest not-for-profit, non-sectarian hospital, with 2,242 beds. The Hospital has nearly a million patient visits in a year, including more than 220,000 visits to its emergency departments—more than any other area hospital. NewYork-Presbyterian provides state-of-the-art inpatient, ambulatory and preventive care in all areas of medicine at five major centers: NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian Hospital/Columbia University Medical Center, Morgan Stanley Children's Hospital of NewYork-Presbyterian, NewYork-Presbyterian Hospital/Allen Pavilion and NewYork-Presbyterian Hospital/Westchester Division. One of the largest and most comprehensive health-care institutions in the world, the Hospital is committed to excellence in patient care, research, education and community service. It ranks sixth in U.S.News & World Report's guide to "America's Best Hospitals," ranks first on New York magazine's "Best Hospitals" survey, has the greatest number of physicians listed in New York magazine's "Best Doctors" issue, and is included among Solucient's top 15 major teaching hospitals. The Hospital is ranked with among the lowest mortality rates for heart attack and heart failure in the country, according to a 2007 U.S. Department of Health and Human Services (HHS) report card. The Hospital has academic affiliations with two of the nation's leading medical colleges: Weill Cornell Medical College and Columbia University College of Physicians and Surgeons.

Errand Solutions

Based in Chicago, Errand Solutions partners with employers, healthcare organizations and hotels to provide customized on-site concierge services. The company delivers "high-touch" customer service backed by "high-tech" operations. Errand Solutions manages tasks that range from everyday to extraordinary so customers can enjoy more leisure activities, more family time, and approach their work with increased energy and focus. For more information about Errand Solutions, go to

Media Contact:

Peter Cunningham 312-953-7651