FAQs - Financial Services

Global Patient Services FAQ Financial Services

When does the financial clearance need to be obtained?

All international self-pay patients must submit full deposit payment (wire transfer, credit card, cash, or certified bank check) or have verified insurance or governmental sponsorship prior to arrival for medical care. Once one of these is obtain, financial clearance will be confirmed and the medical care plan can proceed.

Do you accept letters of guarantee for payment?

Yes, we accept all verifiable, official Letters of Guarantee from the home country’s embassy, mission, or other governmental agency. Please note that any uncovered charges either during or after the approval period may be billed to the patient for self payment.

Why must I make a deposit for my treatment?

Deposits are required seven business days before scheduled inpatient surgeries and two business days before scheduled outpatient appointments and procedures. Deposits must be 100% of the personalized cost estimate prepared by your Financial Representative.

Can NewYork-Presbyterian bill my insurance company for my medical charges?

NewYork-Presbyterian has contracts with several international insurance companies. Insurance pre-authorization for care is required before the scheduled appointment. If we cannot verify your benefits, obtain pre-authorization, or if NewYork-Presbyterian is not contracted with your insurance company, we will ask you to make a deposit for your treatment based on the estimate of charges. Should this be the case, we will make every effort to supply you with billing invoices and medical records to help you obtain reimbursement from your insurance company in a timely manner. Otherwise, we will bill your carrier but please note that any uncovered charges either during or after the approval period may be billed to you for self payment.

What happens if I stay in the hospital longer than anticipated?

There are circumstances in which there are additional costs associated with your treatment. Should this occur, a member of our team will contact you and explain the additional costs.

Will I get a refund if the actual costs of treatment are less than my advance payment?

If actual charges are below the amount paid in advance, patients will receive a refund after the account is finalized.

How can I establish a U.S. bank account?

Your Global Services Coordinator can help you establish a U.S. bank account.

When will I receive my final bill and statement?

Charges for hospital and physician services visits do not always post immediately. As a result, a final bill that includes all received services is not issued until approximately 90 days after your visit. Your final bill and statement will include any refunds or overpayments, and we credit back to you by the same method of payment that you chose for your deposits. We will make every effort to accommodate urgent billing requests, especially if we are made aware of this need at admission or as much in advance as possible.

Please refer to the Patient Services FAQ, for patient services related questions.

Contact

GLOBAL SERVICES
NEWYORK-PRESBYTERIAN

+1-212-746-9100
+1-888-728-7945 - toll free in US
globalservices@nyp.org