Patients & Visitors

While In Our Care

At NewYork-Presbyterian Hudson Valley Hospital, it is our privilege to care for you and to make your stay as comfortable as possible with our services and amenities. Upon your arrival, the nursing staff will help you get settled in your room. We encourage you to be an active participant in your own care, and you will find that our staff members encourage you to ask questions and share any concerns you or your family may have.

Packing for Your Stay

We recommend that you bring only a few essentials for your stay. While we provide patient gowns, you may also want to bring your own sleepwear, robe and slippers. You can bring your cell phone, as well as eyeglasses, contact lenses and dentures, along with protective containers for when not in use. Electrical appliances including hair dryers, curling irons, razors, radios, and other devices are not permitted in patient rooms.

Your Hospital Bed

Your nurse will show you how to work your bed properly and how bedside rails are for your protection.

A call button located on the bed side rails is placed within your reach. Please use the button to call for assistance and a staff member will respond to your signal. A call button is also located in each patient's bathroom.

Your Meals

We offer meal selections that feature fresh ingredients and local produce for a healthier approach to eating. We also offer unique and seasonal options as well as individual assistance to help you select your meals. You will receive an in-room menu. A dining assistant will visit you each day after breakfast to take your lunch order and after lunch to help you make your dinner and breakfast selections. Patients can also call extension 63221 for assistance with their meals.

For your family members, the hospital’s Dining Room is open daily from 7 am to 6 pm, and is located on the Ground Floor. In addition, after hours a Food and Beverage kiosk provides alternative dining services. The Kiosk (a rolling cart) provides hot and cold assorted beverages, salads, sandwiches, “heat and serve” meals, and snacks, among other choices. It is located in the Main Lobby from 5:45 to 6:55 p.m. and again from 8:25 to 9 p.m., with other stops from 7 to 8:20 p.m. in various units.

Television Service

A color, cable-ready television is free of charge. Programming includes network and local stations, as well as The Serenity Channel and a variety of sports, lifestyle and non-premium movie channels.

Telephone

You are welcome to bring your cell phone and we are pleased to offer complimentary local telephone service from the phone in your room. To make local calls, Dial 9 + Area Code + Number. If you need long-distance service, kindly purchase a prepaid calling card prior to your scheduled hospitalization.

Internet Access/WiFi

You and your family can use a personal laptop computer and most other mobile wireless devices in the hospital. You can connect your computer or device to our wireless guest network, which is designed for guests and patients at the hospital, by selecting “hvhc_freewifi” from the list of networks that appear when you click on the wireless icon. Wireless guest network Wi-Fi connection is an open and unencrypted wireless network with Internet-only access.

Mail & Flowers

These will be delivered to your room. Mail received after you have been discharged will be forwarded to your home address. Flowers cannot be delivered to the Intensive Care Unit.

Visitors

NewYork-Presbyterian Hudson Valley Hospital has open visiting hours. To provide patients with support from their loves ones, there are no set visiting times. Patients or a support person, selected by the patient when he or she is admitted, may decide who visits and when. Please note, for the well-being of our patients, members of the care team may also limit visiting. Our staff will work with visitors and patients, especially those in semi-private rooms, to allow patients time to rest and sleep.

Smoke-Free Policy

To ensure a safe and healthy environment at NewYork-Presbyterian Hudson Valley Hospital, smoking as well as vaping are not permitted at our hospital. This policy applies to anywhere in the hospital or on hospital grounds, including in parked vehicles.