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Training & Resources

Upcoming Event!

Shared Decision-Making and Co-Design in the Health and Social Service Context
Thursday, October 11, 2018, 8:00 AM to 1:00 PM

Visiting Nurse Service of New York
107 E 70th St.
New York, NY 10021

Morning refreshments and lunch will be provided.

Register Now >>

The NYP PPS is pleased to offer a workshop for health and social service providers on shared decision-making and co-design – a participatory way of deepening consumer engagement in care design and delivery – as tools for delivering culturally sensitive care and optimizing cross-cultural communication.

The program will include:

  • An introduction to the principles of co-design and shared decision-making
  • How co-design connects to social impact
  • Tools for applying co-design to foster culturally-responsive collaboration and deliver human-centered care at individual and organizational levels
  • Poster session highlighting real-world applications of co-design principles
  • Networking opportunities
  • Featured trainers from Greater Good Studio:
    • George Aye, Co-Founder & Director of Innovation
    • Kate Maitland, Design Researcher

For more information:

Table of Contents
National Standards for Best Practices | Disability | Health Disparities | Health Literacy / Teach-Back | LGBTQ + Health | Limited English Proficiency and Translation Basics / Linguistic Barriers | Patient-Centered Cross-Cultural Communication

National Standards for Best Practices

Here you can view the guiding documents for the NYP PPS, which outlines best practices for the provision of cultural and linguistically appropriate care:



Health Disparities


Improving End-of-Life Care: Understanding Disparities, Current Barriers, and Finding a Way Forward

This event was planned in collaboration with Visiting Nurse Service of New York (VNSNY), NYP's Adult Palliative Care Service, and the NYP PPS Cultural Competency & Health Literacy team. The speakers addressed the disparities in utilization of end-of-life care across multiple settings including across NYS and academic medical settings, and the various cultural factors and beliefs that contribute to this. One panel discussed the diverse roles that comprise the integrated delivery team involved in Palliative Care and End-of-Life Care through a case presentation that relied heavily on this interdisciplinary approach. Another panel discussed disparities in understanding and utilization of end-of-life care, the cultural factors and beliefs that contribute to this, and the services, programs, and strategies that aim to address these barriers. The event closed with a resource demonstration for the Center to Advance Palliative Care platform in order to showcase the tools, additional training, technical assistance, and metrics resources for anyone providing care for patients and clients with serious illness.

This event was recorded and will be available soon.

Symposium Materials




Society, Culture and Race in Clinical Care

Health Literacy / Teach-back



Health Literacy and Teach-Back: Patient-Centered Communication


LGBTQ+ Health



Caring for the LGBT Patient, Family and Staff

  • Short, introductory course with overview of LGBTQ+ terminology and standards for compassionate and inclusive care delivery.
  • This course can be accessed through the NYP PPS Training Center.


Understanding Disparities, Addressing Needs and Implementing Change Event

  • Through this Cultural Competency & Health Literacy training event, the NYP PPS aimed to address institutional transformation for LGBTQ+ inclusion and needs. The formal program included a panel discussion, round tables, and a keynote address. There was also an opportunity for networking, sharing resources, and showcasing the outstanding research and work being done regarding the LGBTQ+ community.



Limited English Proficiency and Translation Basics / Linguistic Barriers


Patient-Centered Cross-Cultural Communication


Cross-Cultural Care: A person-centered approach

  • Course brochure
  • This foundational course for clinicians, from Quality Interactions, offers targeted training that teaches a person-centered approach to cross-cultural care.
  • 1 CME or CEU credit available
  • Training by request. Contact for access. Limited licenses are available.


Quality Interactions Resource Center (QIRC)

City Health Information: Using Effective Communication to Improve Health Outcomes