Visitor Information At NewYork-Presbyterian Allen Hospital

Visiting Guidelines

NewYork-Presbyterian Hospital is committed to providing all patients full and equal visitation privileges consistent with a patient’s preference, and does not restrict, limit, or otherwise deny visitation privileges based on race, color, national origin, ethnicity, culture, disability, age, sex, religion, socioeconomic status, sexual orientation, gender identity or expression, source of payment, or any other characteristic protected by law.

Patients may designate a support person, an adult family member or friend, to provide emotional support during their Hospital stay. Unless otherwise indicated, the support person has access to the patient 24 hours a day. The following visiting guidelines apply to inpatient areas, with the exception of behavioral health and pediatric units.

General Visiting Hours

7 am to 9 pm

Age of Visitors

Children are permitted to visit with adult supervision. Some units may have additional guidelines for children.

Number of Visitors

In order to promote rest, healing, and privacy, loved ones and friends are encouraged to schedule their visits. From 7 am to 9 pm, we limit visitors at the bedside to two at a time. Many units have visitor waiting areas or lounges. Special requests for visiting should be discussed with the patient’s nurse.

Overnight Visiting/Quiet Hours

9 pm to 7 am

From 9 pm to 7 am, we observe quiet hours and encourage visitors to leave the Hospital for the night. Everyone on the unit is asked to speak softly and place cell phones on vibrate.

During this time, at the request of the patient, one support person selected by the patient is welcome to stay. For patients in semi-private rooms, the support person may stay in the unit’s visitor lounge and visit intermittently, as long as the patient in the other bed is not disturbed. In some instances, the support person may be given permission to remain at the bedside throughout the night if the other patient does not object. For patients in private rooms, a support person may remain in the room overnight. Unique situations should be discussed with the staff.

Visitor Belongings

Visitors are responsible for keeping cell phones, computers, and other belongings in their presence at all times. For infection control or safety reasons, some units may have special considerations as to which items may be brought into a patient’s room. Please check with the nurse.

Information Desk (212) 932-4152

The Information Desk, located in the main lobby of the Hospital, can provide directions and information to patients and visitors. The Information Desk is open seven days a week, 24 hours a day.

Gift Shop (212) 932-5050

Monday through Sunday, 9 am to 8:30 pm

The Gift Shop is located on the first floor in the lobby of the Hospital. It offers a wide selection of items, including flowers, toiletries, newspapers, magazines, cards, snacks, beverages, gifts, and mylar balloons. You may call the Gift Shop to have deliveries made to your room.

For the health and safety of our patients, latex balloons are prohibited in the Hospital. Mylar balloons and flowers (fresh cut, artificial, and dried arrangements) are prohibited in all intensive care units, recovery rooms, operating rooms, nurseries, the labor and delivery unit, as well as in oncology and transplant units.

Guest Facility and Hotels

McKeen Pavilion
Milstein Hospital Building
177 Fort Washington Avenue,
between 165th and 168th Streets
New York, NY 10032
Reservations: (212) 305-7189

Located in the Milstein Hospital Building at NewYork-Presbyterian/Columbia University Irving Medical Center, the McKeen Pavilion offers hotel accommodations for guests and loved ones. Separate guest rooms are available so friends and family can stay close by during the patient’s hospitalization.

Call for information or reservations, Monday through Friday, 8 am to 5 pm; Saturday and Sunday, 8 am to 4 pm. After hours, ask a nurse to page the Administrator-on-Call who will check on room availability for that night. There are a limited number of rooms in the McKeen Pavilion. If possible, try to make reservations at least two weeks in advance.

Following are hotel accommodations located in close proximity to NewYork-Presbyterian Allen Hospital.

Edge Hotel
514 West 168th Street
New York, NY 10032
Reservations: (212) 543-0005

This new boutique hotel is located near NewYork-Presbyterian/Columbia University Irving Medical Center. When calling, ask for the NewYork-Presbyterian rate.

Crowne Plaza Englewood
401 South Van Brunt Street
Englewood, NJ 07631
Reservations: (201) 871-2020

The Crowne Plaza is located just north of Route 4 and Interstate 80. When calling, ask for the NewYork-Presbyterian rate.

Places to Eat

The Riverside Café (212) 932-4505

Monday through Friday, 7 am to 10:45 am and 11 am to 6 pm
Saturday and Sunday, 8 am to 10:30 am and 11 am to 3 pm

The Riverside Café, located in the basement of the Hospital, serves a variety of foods, including Spanish and Caribbean specialties.

Vending Machines

Vending machines are available 24 hours a day in the dining area of The Riverside Café.

Public Restrooms

Gender neutral public restrooms are located throughout the Hospital and on every floor, usually near the elevators. For infection control purposes, bathrooms in patient rooms are for patient use only.


An ATM is located in the main lobby of the Hospital.