For Your Comfort and Convenience At NewYork-Presbyterian Allen Hospital

Welcome Kit

To provide you with a warm reception to our Hospital, you will receive a welcome kit upon your admission. Featuring products from Gilchrist & Soames, the kit includes an array of toiletries and grooming items, ear plugs, a sleep mask, and lip moisturizer. This patient amenity kit will help meet your personal needs until you are either discharged or can obtain grooming items from home. If you have not received a welcome kit, please request one from a staff member.

Telephone Service

NewYork-Presbyterian is pleased to offer complimentary telephone service, including long distance service within the United States.

Television Service

NewYork-Presbyterian is pleased to offer complimentary television service. Programming includes network and local stations, as well as a variety of sports, lifestyle, and movie channels, all free of charge. If you have any questions, please speak with a member of your care team.

Please be considerate of other patients by playing your TV softly or using the Closed Captioning (CC) option where available. We also encourage you to turn off your TV at bedtime. You can also request earphones at the nurses’ station. If you have any questions, please ask a member of your care team.

Patient Education Television Programming

The Hospital offers extensive patient education programming free of charge through your television service. A list of topics can be found on Channel 88, or ask your nurse for a printed copy of the list. After you watch a program, if you have any questions about the information, talk to your nurse or doctor.

To view the program:

Step 1: Call (212) 932-4048. You will hear several commands.

Step 2: Choose a language:

  • Press 1 to hear the instructions in English
  • Press 2 to hear the instructions in Spanish

Step 3: After listening to instructions, press 2 for video on demand.

Step 4: Enter the 3-digit video code for the topic you want to watch. You will be asked to confirm your choice.

  • Press 1 if correct
  • Press 2 if not correct

Step 5: You will hear, “Your video selection will begin playing momentarily on channel __.” Turn your TV to the channel that is mentioned.

Step 6: You will hear:

  • To repeat this message, press 1
  • To end the call and begin playing your video, press 2

Internet Access

You and your loved ones can use a personal laptop computer and most other mobile wireless devices in the Hospital. To access the Internet:

  • Open wireless networks
  • Click on the “Guest-Net” wireless address
  • Accept the terms/conditions to continue to the Internet