Coronavirus (COVID-19): What to Know

Patient Safety

General Visitation Guidelines

Directrices generales sobre las visitas 一般探訪準則 일반방문지침 Directives générales de visite Общие Рекомендации В Отношении Посещений

Effective October 6, 2022

We thank you for making the time to visit your loved one at NewYork-Presbyterian. The health and safety of our patients, visitors, employees, and community remain our top priority. Therefore, in line with the latest guidelines issued by the New York State Department of Health related to COVID-19 and COVID-19 trends in our community, we have revised our visitation policy. Thank you for your understanding and cooperation.

For Patients and Visitors

  • Visitors must be 12 years old or older, except in special circumstances or in specific areas as defined below.* Adults must supervise their children at all times.
  • Visitors must undergo symptom screening upon arrival, perform hand hygiene and wear appropriate personal protective equipment at all times. Please be especially attentive to wearing a mask over your nose and mouth, in addition to correctly wearing other personal protective equipment as directed by Hospital staff.
  • If a visitor does not pass the screening process or does not follow Hospital protocols, they will not be allowed to visit. In this case, a different visitor may be selected.
  • Visitors who are sick will not be permitted to enter the Hospital; this is without exception.
  • Visitors who are sick or who display signs of illness such as coughing, runny nose, etc. will not be permitted to enter the Hospital; this is without exception.
  • Visitors should display their hospital-issued security pass at all times while visiting.
  • Visitors may take advantage of Hospital cafeterias, eateries, or designated waiting areas if the areas are open and physical distancing permits. Otherwise, visitors should remain at the patient’s bedside throughout the visit unless directed by clinical staff.
  • We encourage visitors to remain closely connected to their loved ones through virtual means, including Skype, FaceTime, and/or phone. Staff will assist patients if needed and/or provide a hospital-approved device in order to do so.
  • Temporary visitation exceptions may be granted for patients in extenuating circumstances, such as imminent end-of-life, hospice care and/or a specific patient needing extra support. For example, specific patients needing extra support include those with intellectual and/or developmental disabilities or other cognitive impairments.

Inpatient Locations

  • General visitation hours for adult patients remain 9:00 a.m. to 9:00 p.m. daily. Two visitors at time are permitted. We ask that the visitors remain the same each day, if feasible, but rotation of visitors is permitted.
  • In addition, visitation hours for adult patients in the ICU have expanded to allow one support person overnight between 9:00 p.m. and 9:00 a.m. daily.
  • Two caregivers/support persons per pediatric patient are allowed at one time in pediatric units and in the Neonatal Intensive Care Unit (NICU). We ask that the two caregivers/support persons remain the same as much as possible. In the pediatric units, each pediatric patient may be visited by parents, guardians, family care partners or other support persons, or other family members over the age 12.*
  • With NICU patients, each patient is allowed up to four approved visitors and they must be age 18 or older.* Two caregivers/support persons per pediatric patient are allowed at one time.
  • Visitation may be limited at times in order to maintain adequate physical distancing or to effect other appropriate infection control measures.

Obstetrics

  • Two support persons, including a trained doula, are allowed to be with obstetric patients during antepartum, labor, delivery, and postpartum care. We ask that the designated support person and/or trained doula remain the same for the course of the admission, if feasible, but rotation of the support person is permitted.
  • In the Labor & Delivery setting, we ask for only adult visitors at this time unless special circumstances exist.*
  • Visitation may be limited at times, prior to triage or during the post-partum stay, in order to maintain adequate physical distancing and other appropriate COVID safety precautions.

Behavioral Health

  • Visitation hours for adult patients are changed to 11:00 a.m. to 8:00 p.m. daily. Two adult visitors are permitted during this period and may visit at the same time. We ask that visitors remain at the bedside throughout the visit unless directed by the care team, and that visitors not convene in any waiting space or communal area inside the Hospital.
  • For pediatric behavioral health patients at NYPWBHC, general visitation hours are 11:00 a.m. – 6:00 p.m. daily, with two visitors permitted at a time. Exceptions may be applied based on the clinical team’s judgement.

Emergency Departments (ED)

  • One visitor is permitted per adult patient while they are in the ED.
  • General visitation times in the Comprehensive Psychiatry Emergency Program (CPEP) may vary. Please check with the local CPEP for details.
  • Two support persons are allowed per pediatric patient in the pediatric ED – parents or caregivers only.
  • Visitation may also be limited when ED census does not allow for adequate physical distancing and appropriate COVID safety precautions to be followed. Please speak with the patient’s clinical team if the patient requires additional assistance.

Ambulatory Procedures or Ambulatory Surgery

  • One visitor for adult patients, starting at patient arrival through the intake process and pre-op course until the patient is ready to go to the procedure space, and then the visitor may rejoin in the ambulatory recovery area to be with the patient during their recovery as directed by the local department leaders and if physical distancing and space permits.
  • Visitors may wait in the designated waiting area.
  • Pediatric patients may be accompanied by two adult caregivers.
  • Any visitor who is coughing or shows other signs of illness will be asked to kindly leave.
  • Hospital staff will remain in close contact with the visitor throughout this time.

Other Outpatient Locations and Physician Practices

  • One support person will be permitted to accompany adult patients to their appointment.
  • Pediatric patients may be accompanied by two adult caregivers.
  • Note, if the patient prefers to have their support person only participate virtually, we support that option. During the appointment, patients may keep in contact with a loved one through virtual means, including Skype, FaceTime, and/or phone. Staff will assist patients if needed.
  • Any visitor who is coughing or shows other signs of illness will be asked to kindly leave.
* Please note the age requirements for visitation in various areas of the Hospital.

Download a PDF of this page

COVID-19 Public Hotline

For general questions about exposure or health concerns

For More Information on COVID-19

Visit the CDC website at www.cdc.gov or the NewYork-Presbyterian website at nyp.org/coronavirus-information.

NYP Virtual Urgent Care

Individuals who are not feeling well can have a live video visit with one of our doctors through our Virtual Urgent Care service.