ACN Call Center
The NewYork-Presbyterian Hospital Ambulatory Care Network Call Center schedules appointments for patients and providers seeking care at our primary and specialty practices.
The Center was established late in 2002 to centralize appointment scheduling to the Ambulatory Care Network practices. Calls are received via a toll-free number 1-866-4MD-APPT (1-866-463-2778) or via menu options when calls are placed to participating sites.
Center Goals
- Facilitate scheduling by having staff dedicated to answer telephone calls for appointments. These staff members can also create medical record numbers and verify insurance.
- Direct callers to appropriate NewYork-Presbyterian Hospital services if unable to schedule requested appointment directly.
- Assist external providers in obtaining requested services at NewYork-Presbyterian Hospital for their patients.
Center Performance - 2007
- Handled 232,797 calls.
- Made 90,530 entries into the appointment scheduling system.
- Improved performance by increasing average speed of answer and decreasing number of calls abandoned.
- Processed 2,900 faxed requests from external providers seeking appointments for their patients.
Physician Referral Form
Physicians who want to refer patients to an ACN practice should complete this form and fax it to the ACN Call Center at (212) 342-6049.
Contact
- ACN Call Center
- (866) 4MD-APPT
- (866) 463-2778
