Urgent Care

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What is NYP OnDemand Urgent Care?

If you or a family member need care urgently and can’t/don’t want to travel, video chat with a doctor instead to get an instant examination, diagnosis, and treatment. Available for both adults and children, Urgent Care can be accessed via the web or on a mobile device.

  • For $99 per visit, you can see Board Certified Emergency Medicine doctors (adult and pediatric) from Weill Cornell Medicine
  • Get a visual examination for appropriate conditions over live video and, like a traditional appointment, even a prescription.
  • Available when others are not, access adult Urgent Care from 8am to midnight and pediatric Urgent Care from 6pm to midnight.  
  • NYP Urgent Care is NOT for medical emergencies. If you are having a medical emergency please proceed to the nearest emergency room or call 911.

Why have a digital Urgent Care visit?

There are some injuries or illnesses that can be easily diagnosed and treated visually, by a doctor examining you through a camera and listening to your concerns:

  • If you're on-the-go but aren't feeling well, a video visit and prescription would save time and energy.
  • You might also be too unwell to visit the doctor, making Urgent Care quick and convenient.
  • You can be sure that our Board Certified Emergency Medicine doctors will provide nationally recognized standards of high quality care.
  • You can get a prescription, if necessary, sent straight to your local pharmacy.


You could consider Urgent Care if you have:

  • Abdominal pain
  • Acne
  • Anxiety
  • Asthma
  • Back Pain
  • Bronchitis
  • Cold or the Flu
  • Constipation
  • Cough
  • Diarrhea
  • Dizziness
  • Esophageal Reflux
  • Fever
  • Influenza
  • Insomnia
  • Pinkeye
  • Rash
  • Sinus Infection
  • Skin Conditions
  • Sore Throat
  • Sprains and Strains
  • Tonsillitis/Laryngitis
  • Upper Respiratory Infection
  • UTI
  • Vomiting

Please note that this list is not comprehensive, nor will it always be possible to provide treatment for these conditions using NYP OnDemand Urgent Care.


How does Urgent Care work?

To set up a visit, you must first register with NYP OnDemand Urgent Care on the website or the mobile app. For detailed instructions on how to set up your Urgent Care visit, see below.

mobile instructions Step-by-Step Instructions for Mobile


desktop instructions Step-by-Step Instructions for Desktop


More Info

  • You can use your Flexible Spending Account or Health Savings Account to pay for an NYP OnDemand Urgent Care visit.
  • Depending on your insurance coverage, you may be able to submit a claim to your insurance, and be reimbursed for this service. Please check with your insurance carrier to determine if your plan offers this as a covered benefit.
  • Urgent Care is available for children and adults (Pediatric Urgent Care is available from 6 pm – midnight).
  • For additional information, please visit our FAQ section.