Most Wired Hospitals Use Technology to Enhance the Patient Experience

Jul 14, 2017
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The 19th Annual Health Care’s Most Wired® survey, released by the American Hospital Association’s (AHA) Health Forum and published annually by Health & Hospital Networks (H&HN), has recognized NewYork-Presbyterian as one of the nation’s “Most Wired” hospitals of 2017.

“NewYork-Presbyterian is continually working to expand our digital presence and reach more patients looking for high-quality and convenient care,” said Daniel Barchi, senior vice president and chief information officer of NewYork-Presbyterian. “We are pleased to be recognized for our innovation and advances in technology to deliver NewYork-Presbyterian’s superb care through new avenues.”

The survey measures information technology (IT) use and adoption among hospitals nationwide to enhance the patient experience, focusing on infrastructure; business and administrative management; quality and safety; and clinical integration.

In 2016, NewYork-Presbyterian launched its award-winning telehealth service NYP OnDemand, a comprehensive suite of digital health services designed to improve and expand patient care, and to extend physician collaboration. The suite includes online Second Opinion, Adult Virtual Urgent Care and Virtual Visits. The services allow patients or parents of patients to quickly and easily communicate with doctors from ColumbiaDoctors and Weill Cornell Medicine confidentially and securely from a mobile phone, tablet or computer.

“We are committed to bringing NewYork-Presbyterian’s world-class care to patients through NYP OnDemand, where patients and address their health concerns faster and take better control of their health at the touch of a button,” said Dr. Peter Fleischut, senior vice president and chief transformation officer at NewYork-Presbyterian. “Providing services like this is a priority for our institution and required collaboration across all divisions. This recognition is a testament to that effort and the services we provide.”

According to results of the latest survey, technology is making it easier for patients and providers to interact, improving communication, safety and relationships between the patient and provider. New tools, like NYP OnDemand, are helping patients become more actively involved in their care and maintain their health.

“The Most Wired hospitals are using every available technology option to create more ways to reach their patients in order to provide access to care,” said AHA President and CEO Rick Pollack. “They are transforming care delivery, investing in new delivery models in order to improve quality, provide access and control costs.”

HealthCare’s Most Wired® survey was conducted between January 15 and March 15, 2017. The 2017 Most Wired® survey and benchmarking study is a leading industry barometer measuring IT use and adoption among hospitals nationwide. The survey of 698 participants, representing an estimated 2,158 hospitals – more than 39 percent of all hospitals in the U.S. – examines how organizations are leveraging IT to improve performance for value-based health care in the areas of infrastructure, business and administrative management; quality and safety; and clinical integration.

Detailed results of the survey and study can be found in the July issue of H&HN. For a full list of winners, visit www.hhnmag.com.

NewYork-Presbyterian

NewYork-Presbyterian is one of the nation’s most comprehensive, integrated academic healthcare delivery systems, whose organizations are dedicated to providing the highest quality, most compassionate care and service to patients in the New York metropolitan area, nationally, and throughout the globe. In collaboration with two renowned medical schools, Weill Cornell Medicine and Columbia University Medical Center, NewYork-Presbyterian is consistently recognized as a leader in medical education, groundbreaking research and innovative, patient-centered clinical care.

NewYork-Presbyterian has four major divisions:

  • NewYork-Presbyterian Hospital is ranked #1 in the New York metropolitan area by U.S. News and World Report and repeatedly named to the Honor Roll of “America’s Best Hospitals.”
  • NewYork-Presbyterian Regional Hospital Network comprises hospitals and other facilities in the New York metropolitan region.
  • NewYork-Presbyterian Physician Services, which connects medical experts with patients in their communities.
  • NewYork-Presbyterian Community and Population Health, encompassing ambulatory care network sites and community healthcare initiatives, including NewYork Quality Care, the Accountable Care Organization jointly established by NewYork-Presbyterian Hospital, Weill Cornell Medicine and Columbia.

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About the Most Wired Survey

The 2017 Most Wired Survey is conducted in cooperation with the American Hospital Association and Clearwater Compliance, LLC.

About the American Hospital Association

The AHA is a not-for-profit association of health care provider organizations and individuals that are committed to the improvement of health in their communities. The AHA is the national advocate for its members, which include nearly 5,000 hospitals, health care systems, networks and other providers of care. Founded in 1898, the AHA provides education for health care leaders and is a source of information on health care issues and trends. For more information, visit www.aha.org.

About Health Forum

Health Forum is a strategic business enterprise of the American Hospital Association, creatively partnering to develop and deliver essential information and innovative services to help health care leaders achieve organizational performance excellence and sustainability. For more information, visit www.healthforum.com.

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