Aug 23, 2016
Ribbon Cutting Ceremony Celebrates Expansion of NewYork-Presbyterian’s Patient Placement Operations Center

On August 23, 2016, a ribbon cutting ceremony was held to celebrate the launch of NewYork-Presbyterian’s second Patient Placement Operations Center (PPOC), located at the NewYork-Presbyterian/Weill Cornell Medical Center campus. The first NewYork-Presbyterian PPOC went live February 2, 2016 at NewYork-Presbyterian/Columbia University Medical Center.

The PPOCs integrate NewYork-Presbyterian's existing patient tracking systems (TeleTracking) with automated patient flow data and real-time patient information. Each Center features several three-screen workstations that are monitored by full-time staff. These staff members receive real-time patient information that enables them to efficiently place patients in the most appropriate beds as quickly as possible.

During the ribbon cutting event, NewYork-Presbyterian leaders gathered together to commend the new center’s launch and the ongoing success of the centralized patient tracking initiative across the health system.

NewYork-Presbyterian’s Patient Placement Operations Center Dr. Laura Forese, executive vice president and chief operating officer at NewYork-Presbyterian, Dr. Cam Patterson, senior vice president and chief operating officer at NewYork-Presbyterian/Weill Cornell Medical Center, and Holly Meisner, Vice President of Patient Access, NewYork-Presbyterian, attended the event to applaud the exemplary work that has been put into the new operation center.

NewYork-Presbyterian is committed to delivering the best possible patient experience. The PPOC system is a valuable component in this goal. As it becomes fully integrated throughout NewYork-Presbyterian’s campuses, it will greatly improve the patient flow process, maximizing efficiency throughout. Additional PPOCs are scheduled to open at NewYork-Presbyterian/Allen and NewYork-Presbyterian/Morgan Stanley Children’s Hospital in the coming year.