At NewYork-Presbyterian Hospital, we want to work closely with you to make your child’s care safe. By getting involved in your child’s care, asking questions, and speaking up, you will help us achieve optimum outcomes for your child.
Your child’s health care team will keep you informed about your child’s care. They will listen to your concerns, answer your questions, and explain your child’s treatment plan. If English is not your primary language and you need assistance, we will provide an interpreter for you. When your child is discharged, you will receive written instructions to take home.
Ask Questions and Speak Up
Keep Your Child’s Health Care Team Informed
While your child is in the Hospital, ask about all medications he or she is given and why they have been prescribed for your child. Remember to take home your child’s written medication instructions.
Your child must wear his or her Hospital identification (ID) band at all times. Our staff will review the information on your child’s Hospital ID band before giving any medications, before tests, procedures, and X-rays, or when giving your child his or her food tray. If your child’s ID band comes off or is unreadable, ask us to replace it.
Your child may wear a special color-coded bracelet to alert medical staff to food, medication, or other allergies as follows:
Please make sure to tell your child’s attending physician or nurse about any condition unique to your child upon your arrival at the Hospital.
All crib side rails must be fully raised and in the locked position every time your child is in the crib. If you need instruction on how to operate the crib, please ask a staff member for assistance. For older children, bed controls for the bed are located on the upper side rails. The bed must be kept in the lowest position to enable children to move in and out of bed easily.
There is a red button on the remote control, which may be used to call for help whenever it is needed. Call buttons are also located in all bathrooms.
For your child’s protection, we strive to make every effort to prevent falls during his or her Hospital stay. This includes placing the call button within reach, helping your child get out of bed, and taking your child for walks on the nursing unit. If your child is at risk for falling, we will take extra precautions.
You can help prevent falls by:
Preventing infections is one of the most important goals at the Hospital. While not every infection is preventable, many can be prevented by following certain precautions.
One of the best ways to prevent infections is hand hygiene. Hand hygiene refers to cleaning hands with soap and water or with an alcohol-based hand sanitizer. Alcohol-based products are an easy way to perform hand hygiene. Throughout the Hospital, you will see Purell® dispensers and bottles in hallways and patient rooms.
Your child’s health care team will clean their hands before and after providing care to prevent the spread of infection. They are required to use Purell® or wash their hands with soap and water. If you’re not sure that your child’s health care team cleaned their hands, please ask them to do so before they examine your child or do a procedure. They will be glad you reminded them.
We want you to help prevent the spread of infection, too. If any of your child’s family or friends has a cold, cough, fever, or rash, please ask them not to visit until they feel better. Ask your child’s visitors to clean their hands with Purell® before they come into your child's room.
All hospitals strive to prevent health care-associated infections. These infections include:
When your child has a procedure, such as an operation, a cardiac catheterization, or a central line placement, strict guidelines are in place to help prevent infections. Sterile drapes are used to create barriers to prevent contamination of the body site being worked on. In addition to performing hand hygiene, the health care team:
Before some operations, patients are given antibiotics to prevent infections from ever starting. In some cases, to help prevent health care-associated infections, we place patients on isolation precautions in a single room. Patients who have been diagnosed with a multi-drug resistant organism infection may also be placed on contact isolation. If your child is on contact isolation, health care team members may wear a mask, gown, or gloves when coming to see your child — although your child may still be in a two-bedded room. Please check with your child’s nurse about precautions you should take.
There will be a sign with a picture on the child’s door or bed that will detail what your family and members of the health care team will need to wear to prevent the spread of contagious germs to others.
If your child requires infection control precautions, he or she will not be able to go to the playroom. Toys can be brought to your child’s room by the Child Life specialist, who will disinfect the toys once your child is done playing with them. Additional precautions may be necessary for the welfare of your child. Please feel free to discuss these with your child’s health care team at any time.
If you have questions about preventing health care-associated infections, please ask your child’s doctor or nurse.
As patients and staff members may be allergic to latex, only Mylar balloons are allowed in the Hospital. Additionally, latex balloons pose an environmental hazard inside and outside of the Hospital. Silk flowers are preferred over real flowers, as real flowers pose an allergy risk to some patients.
Electrical devices from home are not permitted on the units. It is best to keep hair dryers and other plug-in items at home. Special permission to use electronics from home may be granted in rare instances and must be pre-approved by our Biomedical Engineering Department. If you have any questions, please speak with your child’s nurse.
For the safety of all of our pediatric patients, please do not feed, pick up, or care for other children who are patients on your child’s unit.
Each staff member and volunteer is required to wear a photo identification badge that includes a photograph, name, and role in the Hospital. Do not hesitate to ask employees or visitors to identify themselves. If you have any concerns about the identity of any person entering your child’s room, contact a member of the nursing staff immediately. Report any suspicious behavior immediately to the Security Office at extension 6-0911.
Within the Hospital, call 6-0911. Outside the Hospital, call (212) 746-0911.
The Security Department monitors the Hospital and its properties 24 hours a day, 7 days a week. Special security measures in the maternity and pediatric areas provide further security for newborns and children during their stay in the Hospital. Please note that anyone entering the Hospital will be asked to show identification.
To make it easier for parents and guardians to come and go within the Hospital, and to support the Hospital’s security program, an identification badge is provided following your child’s admission. Once your child is settled, you can go to the front desk where your photo will be taken and an ID badge issued. The process takes just a few minutes. The badge will contain your photo and an expiration date based on your child’s estimated length of stay. You should wear this badge whenever you are in the Hospital. Expiration dates will be extended as necessary. Grandparents and siblings will receive regular visitor passes.
If your child is in the NICU or PICU, he or she may only be escorted to a procedure by a doctor or nurse. A child in the General Pediatrics Unit may be escorted to a procedure by a patient escort who transports patients to and from tests or procedures in other parts of the Hospital.
The Hospital is not responsible for loss or damage to any personal property kept in your child’s room. Please send valuables home with a friend or family member for safekeeping. If this is not possible, contact the Patient Care Director on the unit to have the valuables locked in a safe.
Lost and Found is located in the Security Office in the Annex Building at 523 East 70th Street.
NewYork-Presbyterian Hospital is a completely smoke-free environment — indoors and outdoors. Smoking is prohibited in Hospital buildings, at entrances, on all outside grounds, and in gardens, courtyards, and parking facilities. For information on programs to help you stop smoking, visit the Hospital’s website at www.nyp.org and search under smoking cessation.