Amenities for Families 

The Phyllis and David Komansky Center for Children’s Health offers a range of amenities to help make the Hospital stay more comfortable for you, your child, and family.

Gift Shop

(212) 746-4230
Monday through Friday, 7:30 am to 9 pm
Saturday and Sunday, 8:30 am to 9 pm

The Gift Shop is located behind the Information Desk. It offers a wide selection of items, including flowers, toiletries, newspapers, magazines, cards, snacks, beverages, gifts, and Mylar balloons. Latex balloons are prohibited in the Hospital. For the health and safety of our patients, balloons and flowers (fresh cut, artificial, and dried arrangements) are prohibited in all intensive care units, recovery rooms, operating rooms, nurseries, labor and delivery suites, and oncology and transplant units.

Concierge Service: Errand Solutions

NewYork-Presbyterian Hospital is pleased to provide our patients and their families with access to Errand Solutions, a concierge service to help make hospitalization less stressful. This service can assist you with travel and transportation arrangements, accommodations for visitors, gifts and flower orders, finding restaurants and food delivery services, pet sitting, and other errands. You may contact Errand Solutions from your child’s room by dialing *99.

Unit Amenities for Parents and Families
Parent Accommodations

Parents are encouraged to stay with their children. Pull-out beds are available on many patient floors and sleeper chairs are available for parents with babies in the Neonatal Intensive Care Unit (NICU).

Bathroom/Shower Facilities

Shower facilities are available for patients and family members. Patient floors will either have a shower in the room for parent use or a common shower facility. Common shower facilities are single bathroom/shower rooms and are available to everyone on the floor. Soap and towels are provided. Parents and families should feel free to take a shower at any time of day.


Laundry facilities are available 24 hours a day for parent and family use. They are located across from the family lounge in room 6-309. The cost is $1.00 per load, and only coins are accepted. Detergent and toiletries are also available in a vending machine located next to the washer and dryer.

Family Lounges

Family lounges, which are located on each unit, are a valuable amenity for family members. Our main family lounge, located in room 6-636, is the largest of the family lounges. This lounge includes a pantry complete with a microwave, vending machines for food, beverages and snacks, a water dispenser, a coffee/tea dispenser, and two refrigerators — one for general use and one for kosher use. The lounge provides a comfortable, welcoming location with tables and chairs for dining, a television set, magazines, and three computers with Internet access for use by families. The “Quiet Room,” located next to the family lounge in room 6-311, allows NICU parents to stay overnight or rest during the day.

Breastfeeding Room

Breastfeeding is encouraged at the Komansky Center. If you are unable to nurse your child at any time during your stay, breast pumps are available on patient care units. There is also a room located in the NICU (6 West, room 6-356) with multiple breast pumps and three private rooms in which you can pump. Breast pump kits and storage bags are also available in this room. Storage of breast milk is provided on each unit. Please make sure that the breast milk is labeled with your child’s name and medical record number, which can be found on your child’s ID band or ask a nurse to help you. Ask your child’s nurse how your breast milk should be stored for your child’s future feedings. If you need help or have questions about breastfeeding, you can arrange to see a lactation consultant by calling (212) 746-3215.

Internet Access for Laptops

You and your family members can use a personal laptop computer in the Hospital. You can connect your computer to our Wireless Guest Network, which is designed for guests and patients at the Hospital, by selecting “Guest-Net” from the list of networks that appear when you click on the wireless icon. Once connected to the Hospital’s wireless network, you can launch your web browser. Your web browser will automatically present a disclaimer page listing the Terms and Conditions and Acceptable Use for the Wireless Guest Network. After you read the disclaimer page and you accept its terms, you can use Guest-Net. You can select “I Agree” at the bottom of the page. Guest-Net Wi-Fi connection is an open and unencrypted wireless network with Internet-Only access.

No connectivity to the Hospital’s intranet resources is available.

Guest Facilities

NewYork-Presbyterian Guest Facility at the Helmsley Medical Tower
Located adjacent to the Hospital
1320 York Avenue between East 70th and 71st Streets
(212) 472-8400

The Helmsley Medical Tower of NewYork-Presbyterian/Weill Cornell offers modern, comfortable guest facilities for patients, family members, and others traveling to our Hospital from out of town. For more information, visit our web page on Guest Facilities.

Hospitality for Family and Friends

Hospitality for Family and Friends is an organization that helps out-of-town patients with cancer and their families and friends who are in need of a hotel room in Manhattan, but cannot afford the rates. For more information, speak to your social worker who will make the initial contact.

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