Operations Improvement

NewYork-Presbyterian, a large academic institution with six separate campuses and several million square feet of operational space in locations across New York, is constantly reviewing its processes to improve its patient, work and material flows – especially those which impact patient care, satisfaction and safety. One of the Hospital’s core institutional values is to deliver and demonstrate value and we are committed to delivering the highest quality care as efficiently and effectively as possible. This is done through departmental and institutional initiatives and we utilize our proven methods to advise hospital administrators who seek opportunities to streamline processes and reduce unnecessary costs.

Here’s how we can harness our experience to assist your organization through the following initiatives:

  • Assessment and recommendations for improvement of patient, work and material flows
  • Patient Experience Improvement - Launch a mindset transformation to “put patients first”
  • Pilot lean optimization of core operational processes
  • Operations performance turnaround
  • Develop operations leadership and hospital staff capabilities (for more information, please visit the Education and Training webpage)
  • Develop and implement continuous improvement programs

Through these many initiatives, NewYork-Presbyterian can help your organization reduce the cost base and improve profitability while at the same time enhancing patient safety and quality of care.

We are committed to bringing our experience and our resources to help your institution succeed in your initiatives.



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E-mail: globalservices@nyp.org