Frequently Asked Questions (FAQs)

When do benefits start?

Benefits start on the first of the month following one (1) full month of employment.

How do I find more information about my benefits?

Come view our New Employees Video OR find more details under our Infonet Employee Benefits section. Both pages requires the use of a hospital PC or VPN access when viewed from outside the hospital.

New Hire Video

What is the process for enrolling or changing benefits?

  • New Hires: Within 30 days of your hire date, use Employee Self-Service to enroll.
  • Life Event Changes: If you have a life event such as marriage, new baby, etc., submit a Qualifying Life Event Benefit Change form to the Benefits Service Center within 31 days of the event.
  • Annual Enrollment: There is an annual enrollment period in the fall each year. During this time, employees can use Employee Self-Service to add dependents, change plans, etc.

What medical plans does NYP offer?

There are two (2) Empire plans, both providing worldwide services:

  • EPO (Exclusive Provider Organization): Coverage is provided only for doctors who participate in the Empire plan.
  • POS (Point of Service): You can use doctors in the Empire network and doctors who do not participate in the Empire plan.

Is there a prescription plan?

Caremark is the Rx benefit vendor. When you enroll in a medical plan, you automatically get coverage for prescriptions.

Is there a vision care plan?

BlueView is the benefit provider for vision care. When you enroll in a medical plan, you automatically get coverage for vision care.

What dental plans does NYP offer?

You can choose between three (3) dental plans:

  • Aetna DMO: You must choose a primary dentist who participates in the plan and use that provider for all dental services.
  • Aetna PPO: You have coverage even if your dentist is not participating in the plan.
  • Columbia: Your dentist is an alumni of Columbia University and participates in this plan, offering a special discount to NYP employees.

What is a Flexible Spending Account (FSA)?

NYP offers FSAs for Health Care, Dependent Care, Commuter Parking, Transit and Adoption. Participating in a Flexible Spending Account allows you to reduce your taxable income and provide reimbursement for eligible expenses with tax-free money. A pre-funded debit card is distributed for the Health Care Account. Other FSA accounts are managed through a reimbursement process. These benefits are administered by the P&A Group.

Will I get ID cards?

  • Medical: Each member of the family receives an individual personalized card.
  • Vision: Use the Empire Medical ID card to access vision care.
  • Rx: Two Caremark cards are provided for each household. The cards are in the name of the employee.
  • Dental: Aetna is 'paperless'. When you visit your dentist, inform the office staff that you have Aetna Dental and provide them with your name, date of birth and member ID number (or your Social Security number). The Columbia Dental Plan provides ID cards in name of employee (2 cards if enrolled in Family level coverage).

How do I print a temporary Rx card or Medical ID card?

Please follow the instructions on the following documents: